Staff Product Manager, Claims Experience

Coalition

Hybrid

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Work type
Hybrid
Location
Posted
4 days ago

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Similar $190k
$136k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $165,000–$214,500.

Based on 240 similar postings.

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About Coalition

Coalition is a cyber insurance and security company that combines comprehensive cyber insurance coverage with active risk management tools to help organizations prevent and respond to cyber incidents. Industry: Cyber Insurance & Risk Management

Coalition currently has 18 open roles on FindRole.

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TL;DR · Staff Product Manager, Claims Experience

As a Staff Product Manager for Claims Experience at Coalition, you will lead the development and execution of systems and workflows that enhance operational efficiency in claims handling. This role involves driving automation and platform investments to streamline internal processes and improve customer outcomes. You will collaborate closely with engineering, design, and cross-functional teams to deliver products that benefit all stakeholders involved in the claims journey. Key responsibilities include defining a strategic product roadmap, leading complex software migrations, designing tools for internal users, leveraging AI across the product lifecycle, and ensuring clear communication of requirements and benefits. Ideal candidates have 7+ years of experience in SaaS or fintech, with expertise in customer experience, AI integration, and cross-functional leadership. Familiarity with enterprise systems like Salesforce and knowledge of cyber risk workflows is a plus.

What you'll do

  • Define and evolve the claims experience strategy for operational efficiency.
  • Lead complex software migrations and platform evolution in partnership with engineering.
  • Serve internal customers by understanding their workflows and designing efficient tools.
  • Leverage AI and automation across the product lifecycle to empower teams.
  • Own requirements, documentation, and cross-functional communication for clarity.
  • Make data-informed decisions using quantitative and qualitative metrics.
  • Lead intricate, cross-functional initiatives spanning multiple teams and systems.

What we're looking for

  • 7+ years of experience building and shipping software products in SaaS, fintech, or related domains.
  • Proven track record of leading migrations or systems transformations for critical internal/enterprise systems.
  • Strong customer experience sense with ability to understand internal workflows while maintaining sight of end-customer needs.
  • Demonstrated use of AI tools throughout product development lifecycle.
  • Exceptional communication skills to articulate complex concepts and guide discussions to actionable decisions.
  • Measured success in delivering against company goals, impacting both customer outcomes and business metrics.
  • Comfort with change and ambiguity, operating effectively in rapidly growing environments.

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