Staff Product Manager, Claims Experience

Coalition

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Canada
Posted
79 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $203k
$156k most similar roles pay here $251k

This listing doesn't post a salary. Most similar roles pay $177,250–$229,625.

Based on 240 similar postings.

Employer

About Coalition

Coalition is a cyber insurance and security company that combines comprehensive cyber insurance coverage with active risk management tools to help organizations prevent and respond to cyber incidents. Industry: Cyber Insurance & Risk Management

Coalition currently has 21 open roles on FindRole.

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At a glance

TL;DR · Staff Product Manager, Claims Experience

Staff Product Manager, Claims Experience joins the Product team to oversee systems and workflows essential to the claims handling process. This individual contributor role focuses on operational excellence by driving automation, tooling, and platform investments to reduce manual overhead for internal teams while improving the experience for brokers and policyholders. The successful candidate will define the claims experience strategy, lead complex software migrations, and manage cross-functional initiatives involving engineering, design, data science, and legal teams. Key responsibilities include creating detailed requirements, making data-informed decisions, and integrating AI and machine learning to streamline workflows. The role requires expertise in SaaS or fintech domains, a strong grasp of internal workflow optimization, and the ability to navigate complex technical projects. The work centers on solving the challenge of providing fast, effective responses when policyholders face cyber incidents.

What does a Product Manager earn in Remote?

Median $207754 from 108 postings across 33 companies.

See salary data

What you'll do

  • Develop and maintain a product strategy and roadmap for the claims experience focusing on operational efficiency.
  • Lead end-to-end software migrations and platform evolutions to scale internal claims operations.
  • Design tools that reduce manual overhead and improve workflows for internal teams like finance, actuarial, and legal.
  • Integrate AI and automation across the product lifecycle to streamline core tasks and data processing.
  • Create detailed use cases, documentation, and actionable requirements for engineering and cross-functional stakeholders.
  • Use quantitative and qualitative data to define success metrics and prioritize product initiatives.
  • Manage complex, multi-team projects by coordinating dependencies and ensuring high-quality delivery.

What we're looking for

  • You must have at least 7 years of experience building and shipping software products in SaaS, fintech, or related domains.
  • You must have a proven track record of taking products from initial concept to measurable customer benefit.
  • You must have experience leading migrations or transformations for critical internal systems like claims platforms or workflow tools.
  • You must demonstrate the ability to use AI tools as part of your daily product management work.
  • You must possess excellent written and verbal communication skills to explain complex technical concepts to diverse stakeholders.
  • You must be able to balance short-term execution with long-term platform and experience investments.
  • You must have a strong customer experience sense to align internal workflows with end-customer needs.
  • Experience in the insurance industry, enterprise systems like Salesforce, or working with ML teams is preferred.

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