Staff Product Manager, Claims Experience

Coalition

Remote

Quick summary

Work type
Remote
Location
Canada
Posted
4 days ago

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Salary context

How this pay compares to similar roles

Similar $188k
$139k most similar roles pay here $230k

This listing doesn't post a salary. Most similar roles pay $161,556–$214,600.

Based on 240 similar postings.

Employer

About Coalition

Coalition is a cyber insurance and security company that combines comprehensive cyber insurance coverage with active risk management tools to help organizations prevent and respond to cyber incidents. Industry: Cyber Insurance & Risk Management

Coalition currently has 18 open roles on FindRole.

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At a glance

TL;DR · Staff Product Manager, Claims Experience

As a Staff Product Manager for Claims Experience at Coalition, you will lead the development and maintenance of systems and workflows that enhance operational efficiency in claims handling. Your role involves driving automation and platform investments to streamline internal processes and improve customer outcomes. You will collaborate closely with engineering, design, and cross-functional teams to deliver products that benefit all stakeholders involved in the claims journey. Key responsibilities include defining product strategies, leading complex software migrations, leveraging AI for scalable solutions, and ensuring clear communication across diverse audiences. Ideal candidates have 7+ years of experience in SaaS or fintech, a strong track record in product development, and expertise in using AI tools daily. Experience with enterprise systems like Salesforce and familiarity with cyber risk workflows are bonuses. This role demands exceptional communication skills, the ability to navigate ambiguity, and a commitment to both short-term execution and long-term platform investments.

What you'll do

  • Define and evolve the claims experience strategy, focusing on operational efficiency.
  • Lead complex software migrations and platform evolution for major systems.
  • Serve internal customers by understanding their workflows and designing efficient tools.
  • Leverage AI and automation throughout the product lifecycle to empower teams.
  • Own requirements documentation and cross-functional communication for clarity.
  • Make data-informed decisions using quantitative and qualitative metrics.
  • Direct intricate, cross-functional initiatives spanning multiple teams and systems.

What we're looking for

  • 7+ years of experience building and shipping software products in SaaS, fintech, or related domains.
  • Proven track record of leading migrations or systems transformations for critical internal/enterprise systems.
  • Strong customer experience mindset with ability to understand internal workflows while maintaining sight of end-customer needs.
  • Demonstrated ability to use AI tools daily and willingness to expand knowledge in this domain.
  • Exceptional communication skills, explaining complex technical concepts clearly to diverse stakeholders.
  • Measured success delivering against company goals with clear examples of impact on customer outcomes and business metrics.
  • Comfort with change and ambiguity; experience operating in rapidly growing and evolving environments.

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