Sr Unified Communications Contact Center Developer

Pacific Life

Quick summary

Work type
On-site
Location
Charlotte, NC · Omaha, NE · Newport Beach, CA
Salary
$118,800–$145,200 / yr
Posted
3 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $132k
$108k most similar roles pay here $224k

This role pays less than 89% of similar roles. Most pay $152,800–$208,065 — the shaded band above. At the midpoint, this role pays about $132k versus about $180k for comparable roles.

Based on 239 similar postings.

Employer

About Pacific Life

Pacific Life is a life insurance company offering a wide range of life insurance, annuity, and investment products and services to individuals, businesses, and pension plans. Industry: Life Insurance & Annuities

Pacific Life currently has 29 open roles on FindRole.

Listed pay typically runs $137,610–$168,190 across 29 roles with salary data.

Most-posted roles

View all roles at Pacific Life

At a glance

TL;DR · Sr Unified Communications Contact Center Developer

Apply Now Log in to save

Join our Unified Communications/Voice team as a Cloud Contact Center Developer and provide technical oversight for Pacific Life’s AWS Connect platform, enhancing customer engagement through cloud-based solutions. Your role involves architecting, developing, and supporting contact center systems while integrating AI, speech recognition, and voice biometrics to improve operations and the customer experience. You will collaborate with cross-functional teams to design call flows and deliver omni-channel capabilities, driving automation and analytics for better reliability and insights. Proficiency in JavaScript or Python, along with experience in infrastructure-as-code tools like Terraform and AWS services such as Lambda and CloudFormation, is essential. This position requires strong problem-solving skills and the ability to communicate technical concepts effectively to business stakeholders.

Skills

AWS Terraform Python JavaScript CI/CD Salesforce ServiceNow Lambda DynamoDB CloudFormation CloudWatch Lex Polly AI speech_recognition voice_biometrics CRM integrations network_and_security_concepts infrastructure_as_code

What you'll do

  • Architect and develop cloud contact center solutions using AWS Connect.
  • Integrate AI technologies like speech recognition and voice biometrics into systems.
  • Design call flows, IVR, routing, queues, and analytics for omni-channel capabilities.
  • Drive automation and analytics to enhance reliability and operational insights.
  • Create documentation and training materials for ongoing support and delivery.

What we're looking for

  • At least 3 years of experience developing or supporting cloud contact center solutions.
  • Expertise in designing call flows, IVR systems, and analytics/reporting for cloud environments.
  • Proficiency in JavaScript or Python with knowledge of infrastructure-as-code tools like Terraform.
  • Experience integrating CRM systems such as Salesforce and reporting/analytics tools.
  • Strong problem-solving skills and ability to communicate technical concepts to business stakeholders.

Related searches

More Sr Unified Communications Contact Center Developer jobs Sr Unified Communications Contact Center Developer jobs in Charlotte All jobs at Pacific Life

More like this

Similar roles

Sr Telephony Infrastructure Engineer

The Walt Disney Company

Remote (Usa - Fl - Drc Orlando - 7100 Municipal Dr, US) 3 days ago $101,800–$136,500
Avaya Oracle SIP PBX Session Border Controllers PCI compliance ITIL Cloud Integration SaaS PaaS CCaS Firewalls Load Balancers Routers Switches LAN/WAN technologies VoIP MAC tasks Network Monitoring ACLs Telecom Networking Data Networking Avaya System Manager Avaya Session Manager Media Gateways Media Servers CMS ASA AES
Remote
Save

Sr Wireless Systems Engineer

Qualcomm

San Diego, CA 5 days ago $122,500–$183,700
C C++ Python MATLAB Linux Windows PyTorch TensorFlow Keras Hugging Face 3GPP IEEE LTE NR WLAN Modem algorithms design Interference and mobility management Neural network model design and training Data-driven design Perception technologies Deep learning theory Linear algebra Statistics Signal processing Information theory Optimization Wireless communications
Save

Sr Wireless Systems Engineer

Qualcomm

San Diego, CA 36 days ago $127,200–$190,800
CADENCE Virtuoso ADS RFIC Python MATLAB Verilog SystemC SPICE Spectre AMS Designer HFSS Ansys Risë Sonnet Qucs ModelSim GTKWave Git JIRA
Save