Google GECX Contact Center as a Service Specialist

Accenture

Quick summary

Work type
On-site
Location
Chicago, IL · Milwaukee, WI · Dallas, TX · Columbus, OH · Kirkland, WA
Salary
$70,350–$196,000 / yr
Posted
121 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $204k
This role $133k
$49k most similar roles pay here $268k

This role pays less than 93% of similar roles. Most pay $161,875–$246,884 — the shaded band above. At the midpoint, this role pays about $133k versus about $204k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 131 open roles on FindRole.

Listed pay typically runs $94,400–$235,100 across 89 roles with salary data.

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At a glance

TL;DR · Google GECX Contact Center as a Service Specialist

Join Accenture Cloud First as a Google GECX Specialist, working closely with the Accenture Google Business Group to deliver cutting-edge solutions using Gemini Enterprise for Customer Experience. In this role, you will develop and implement complex CCaaS solutions on Google Cloud Platform, aligning them with clients’ architecture and business goals. Your responsibilities include architecting technical recommendations, designing end-to-end GECX solutions, integrating systems within client environments, and managing project teams across different locations. You must have at least three years of experience in technology transformation, specifically with CCaaS platforms like Google, AWS, Genesys, Avaya, and NICE. Bonus points for hands-on experience with Gemini Enterprise Customer Experience (GECX) and a strong understanding of how generative AI is transforming the industry.

What you'll do

  • Develop and implement Google GECX CCaaS solutions aligned with business goals.
  • Architect technical recommendations between GECX CCaaS products and client environments.
  • Design, configure, and integrate GECX CCaaS within clients' end-to-end architecture.
  • Plan and estimate delivery work using Agile methodologies for project milestones.
  • Manage on-shore and off-shore project teams during the entire lifecycle of projects.
  • Identify industry trends to inform transformation strategies and enhance value propositions.

What we're looking for

  • Minimum 3 years of experience in technology transformation with a focus on CCaaS or cloud-based contact center solutions.
  • Strong hands-on experience with CCaaS technologies and industry best practices across various platforms like AWS, Google, Genesys, Avaya, NICE.
  • Proven ability to align technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
  • Experience in both Waterfall and Agile SDLC methodologies for large, complex technology platform implementations.
  • Deep understanding of Gemini Enterprise Customer Experience (GECX) including Google CCaaS solutioning and implementation.
  • Familiarity with how Generative AI is transforming the industry and its applications in customer experience solutions.

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