Google GECX Contact Center as a Service Senior Engineer

Accenture

Quick summary

Work type
On-site
Location
Chicago, IL · Milwaukee, WI · Dallas, TX · Columbus, OH · Kirkland
Salary
$94,400–$266,300 / yr
Posted
121 days ago

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $193k
This role $180k
$74k most similar roles pay here $287k

This role pays less than 54% of similar roles. Most pay $150,000–$235,487 — the shaded band above. At the midpoint, this role pays about $180k versus about $193k for comparable roles.

Based on 240 similar postings.

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About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 131 open roles on FindRole.

Listed pay typically runs $94,400–$235,100 across 89 roles with salary data.

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At a glance

TL;DR · Google GECX Contact Center as a Service Senior Engineer

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As a Senior Engineer in the Accenture Cloud First team, you will work closely with clients to develop and deploy end-to-end delivery lifecycles of complex GECX Contact Center as a Service (CCaaS) solutions on Google Cloud Platform. Your responsibilities include architecting technical recommendations for client environments, designing and implementing CCaaS solutions, and integrating them within the broader architecture. You will also collaborate with software partners to deliver service-focused solutions while managing project teams and planning agile delivery work. This role requires extensive experience in technology transformation, particularly with CCaaS technologies such as Google’s Gemini Enterprise for Customer Experience (GECX) Suite, and a strong understanding of how generative AI is reshaping the industry. Ideal candidates have hands-on expertise in both Waterfall and Agile SDLC methodologies and can effectively align technology capabilities with contact center benchmarks and quality metrics.

Skills

Google Cloud Platform BigQuery Looker Vertex AI GCP AWS Genesys Avaya NICE Agile Waterfall CI/CD Generative AI Docker Kubernetes

What you'll do

  • Develop and deploy end-to-end GECX CCaaS solutions in client environments.
  • Provide technical recommendations and analysis for integrating GECX CCaaS with clients' systems.
  • Design and implement complex, global-scale service technology solutions using Gemini Enterprise.
  • Plan and estimate project work using Agile methodologies, focusing on milestones and resource planning.
  • Manage day-to-day activities of on-shore and off-shore project teams during the lifecycle.
  • Stay updated on industry trends and emerging technologies to inform transformation strategies.

What we're looking for

  • Minimum 7 years of experience in technology transformation with a focus on CCaaS or cloud-based contact center solutions.
  • Strong expertise in aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecard systems.
  • Extensive hands-on experience implementing Gemini Enterprise for Customer Experience (GECX) Suite, including Google Cloud Contact Center AI.
  • Proven ability to work directly with clients and support senior architects in designing and deploying GECX solutions.
  • Minimum 7 years of experience with both Waterfall and Agile SDLC methodologies in large-scale technology projects.
  • Bachelor's degree in Computer Science, Engineering or equivalent work experience.

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