Senior Tier 2 Helpdesk Specialist

Leidos

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Albuquerque, NM
Employment: Full-time
Posted: 8 days ago
Freshness: Confirmed live today
Nearby: 38 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $134k

$94k $171k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $109,050–$159,500.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 426 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 344 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Senior Tier 2 Helpdesk Specialist

Role Posting Log in to save

The Sr. Tier 2 Helpdesk Specialist joins the I3TS program to support large-scale migration and operations for the DTRA Information Management & Technology Directorate. This role involves providing enterprise-wide IT support to consolidate and modernize mission capabilities across CONUS and OCONUS locations. Responsibilities include installing, maintaining, and troubleshooting data and applications on classified and unclassified systems, performing root-cause analysis for complex incidents, and executing desktop installation projects. The specialist will manage VDI troubleshooting, SIPR thin client remediation, and account administration while authoring Knowledge Base Articles. Required skills include experience with IT ticketing systems, remote desk takeover tools, and Windows environments. The role requires proficiency in PowerShell, scripting, and adherence to ITSM, ITIL, and information systems security protocols to ensure secure access controls and network validation.

Skills

VDI SIPR Windows PowerShell ITSM ITIL Imaging Network Administration Cybersecurity Microsoft Planner Scripting SEC+ VTC Suites

What you'll do

Troubleshoot and resolve remote and deskside IT issues for classified and unclassified endpoints.
Perform VDI troubleshooting and resets on SIPR thin clients.
Conduct root-cause analysis and advanced diagnostics for complex systemic imaging and connectivity failures.
Execute desktop installation projects including ADPE setup, VTC suites, and network validation.
Remediate complex account administration issues and secure access controls for enterprise applications.
Author Knowledge Base Articles to document complex workarounds and newly identified technical fixes.
Maintain Microsoft Planner Dashboards to provide leadership with technical updates on deployment status.
Mentor peer technicians by demonstrating advanced endpoint and peripheral troubleshooting methodologies.

What we're looking for

High School diploma.
8+ years of relevant experience.
Active DoD TS/SCI clearance.
Current 8140 (formerly 8570) IAT Level II (SEC+ or equivalent) certification.
IT ticketing system experience.
Experience in remote desk takeover tools and usage.
Systems or network administration experience in Windows environment and/or advanced PowerShell, scripting (preferred).
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. (preferred).

Similar roles

Senior Tier 2 Helpdesk Specialist

Leidos

Fort Belvoir, VA 11 days ago

ITSM ITIL Service Now Remedy Windows Server Cisco VDI Cybersecurity Network Administration IAT Level II security 8140 8570

5+ yrs exp

Save

COMSEC Tier 2 Technical Support Desk Technician

General Dynamics

Fort Huachuca, AZ 52 days ago

COMSEC MGC/CHO ACES SKL iApp HPeSM MS Teams Tactical Networking Environment NetOps Toolkit J-TNT Security Network+ Configuration Management Technical Troubleshooting Telecommunications

2+ yrs exp

Save

Tier 2 Network Technician

Leidos

Chantilly, VA 20 days ago $73,450–$132,775

LAN WAN TCP/IP OSI) model Cisco IOS Juniper JUNOS Brocade Foundry OS OSPF BGP VRRP HSRP MPLS LSP GRE VLAN’s Port Security Visio ServiceNow Confluence CAT5 SFP COMSEC

10+ yrs exp

Save

Help Desk Specialist

Booz Allen Hamilton

Austin, TX 24 days ago

Windows Server IT Infrastructure Systems Testing web- based instruction Computer-Assisted Instruction Graphics Packages Audio and Visual Software Project Management PMP

10+ yrs exp

Save

Help Desk Technician II

General Dynamics

Annapolis Junction, MD 83 days ago

Help Desk Support Technical Support Troubleshooting Microsoft Office Remote Access Tools Desktop Mirroring Security+ PWS 9.1

1+ yrs exp

Save

Help Desk Technician II

General Dynamics

McConnell AFB, KS 63 days ago

Windows 11 Hardware Troubleshooting Computer Systems Network Security WLAN Information Assurance Operating Systems

3+ yrs exp

Save