Senior Technical Account Manager, Enterprise

Amazon Inc

Quick summary

Work type: On-site
Location: Arlington, VA
Salary: $153,600–$207,800 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $175k

This role $181k

$136k most similar roles pay here $215k

This role pays more than 65% of similar roles. Most pay $153,012–$197,750 — the shaded band above. At the midpoint, this role pays about $181k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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At a glance

TL;DR · Senior Technical Account Manager, Enterprise

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As a Sr. Technical Account Manager at Amazon Leo within the Global Enterprise Services organization, you will serve as the primary technical point of contact for Fortune 500 enterprises and telecommunications providers in North America, ensuring optimal performance and success of their satellite connectivity deployments. Your responsibilities include providing proactive technical guidance, coordinating engineering support resources, managing customer-reported issues, and developing technical collateral to maintain high service delivery standards. You will work closely with Customer Delivery Managers and Engineers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance. The role requires extensive experience in distributed applications, networking, and troubleshooting, as well as a strong understanding of BSS/OSS integration patterns and cloud infrastructure.

Skills

AWS Kubernetes Terraform Python PostgreSQL CI/CD CloudWatch Datadog New Relic Splunk SCADA API connectivity BSS/OSS integration patterns Telecommunications service providers Quality and metrics processes Telemetry monitoring Predictive analytics Multi-vendor integration

What you'll do

Serve as primary technical point of contact for enterprise customers to ensure optimal performance and success.
Provide proactive technical guidance and monitor performance metrics for customer deployments.
Coordinate engineering support resources and drive technical optimization initiatives across customer sites.
Manage technical support processes, ensuring rapid resolution of issues and maintaining customer confidence.
Develop and refine customer-facing technical documentation and integration guides.
Work closely with Customer Delivery Managers to align technical operations with business objectives.
Identify opportunities to improve customer technical capabilities through training and certification programs.

What we're looking for

5+ years of experience in technical support and engineering for distributed applications.
Proven ability to manage technical resources and provide customer-facing support.
Strong understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures.
Experience in networking and troubleshooting complex multi-vendor integrations.
Ability to organize and manage technical support activities across multiple accounts efficiently.

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