Senior Systems Engineer

Motorola Solutions

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Plantation, FLCAAllen, TXSchaumburg, ILSalt Lake City, UT
Salary
$90,000–$100,000 / yr
Posted
5 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $161k
This role $95k
$78k most similar roles pay here $201k

This role pays less than 98% of similar roles. Most pay $132,000–$189,046 — the shaded band above. At the midpoint, this role pays about $95k versus about $161k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 144 open roles on FindRole.

Listed pay typically runs $103,900–$136,500 across 122 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Senior Systems Engineer

Sr. Systems Engineer The Sr. Systems Engineer joins the engineering team to serve as a high-level technical escalation point for Next-Generation 911 call-taking and dispatching solutions. This role involves providing Tier 4 support by diagnosing complex system architecture, networking, and telephony issues that impact public safety operations. You will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and create technical workflow documentation. The position requires expertise in Windows Server, Linux/UNIX environments, Cisco CCNA concepts, Active Directory, and VoIP applications like Asterisk. Additionally, you will troubleshoot Dell/HP servers, GIS, and database integrations while providing training to customer support centers. This role addresses the critical challenge of maintaining reliable infrastructure for emergency response systems, ensuring that essential communication networks remain functional during high-pressure public safety incidents.

What does a Systems Engineer earn in California?

Median $191000 from 73 postings across 18 companies.

See salary data

What you'll do

  • Provide Tier 4 technical escalation support for hardware, software, and network issues in NG911 systems.
  • Troubleshoot and resolve complex incidents involving system architecture, server infrastructure, and database layers.
  • Manage and resolve high-priority trouble tickets using service management tools while communicating with leadership.
  • Test, validate, and deploy new technologies and software upgrades in coordination with Product Development.
  • Maintain specific product configurations within the technical support laboratory for troubleshooting and beta testing.
  • Create site-specific Method of Procedures (MOPs) and comprehensive technical workflow documentation.
  • Deliver corporate-level technical training to customer support centers and field service technicians.
  • Participate in an on-call rotation to provide emergency support for public safety customers.

What we're looking for

  • A Bachelor's degree in a related field or 5+ years of technical support experience is required.
  • Must be able to obtain background clearance as required by government customers and pass a CJIS fingerprint check.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Proficiency in installing, configuring, and troubleshooting Windows Server (2008/2012), Windows 7/10, and Linux/UNIX environments.
  • Experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration.
  • Knowledge of telephony systems including Analog/Digital, VoIP, PBX, SS7, and geo-spatial routing.
  • Experience troubleshooting Dell/HP servers, desktop hardware, GIS, and database integrations.
  • Microsoft MCSE or Cisco CCNA certifications (preferred); direct experience supporting NG911 solutions (preferred).

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