Senior Systems Engineer

Motorola Solutions

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
CAAllen, TXSchaumburg, ILPlantation, FL
Salary
$90,000–$100,000 / yr
Posted
42 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k
This role $95k
$77k most similar roles pay here $208k

This role pays less than 99% of similar roles. Most pay $135,825–$195,500 — the shaded band above. At the midpoint, this role pays about $95k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 135 open roles on FindRole.

Listed pay typically runs $106,500–$140,000 across 117 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Senior Systems Engineer

Sr. Systems Engineer The Sr. Systems Engineer joins the engineering team to provide Tier 4 technical escalation support for mission-critical Next-Generation 911 (NG911) call-taking and dispatching solutions. This role involves diagnosing complex system architecture, networking, and telephony issues while collaborating with Product Development and Field Services to validate emerging technologies and maintain lab configurations. The successful candidate will manage trouble tickets, create technical workflow documentation, and provide corporate-level training for support centers. Required expertise includes Windows Server 2008/2012, Linux/UNIX environments, Cisco CCNA concepts, Active Directory, and GIS integrations. Technical skills also encompass VoIP applications, PBX systems, SS7, and hardware troubleshooting for Dell and HP servers. The role addresses critical public safety infrastructure by ensuring the reliability of emergency response systems through advanced technical problem-solving and cross-functional collaboration to resolve high-priority incidents in a demanding environment.

What does a Systems Engineer earn in California?

Median $194000 from 61 postings across 16 companies.

See salary data

What you'll do

  • Provide Tier 4 technical escalation support for hardware, software, and network issues in NG911 systems.
  • Troubleshoot and resolve complex system architectures, server infrastructures, and database layers.
  • Manage and resolve high-priority trouble tickets using service management tools while communicating with leadership.
  • Test and validate new technologies, components, and software upgrades in collaboration with Product Development.
  • Maintain specific product configurations within the technical support laboratory for troubleshooting and beta testing.
  • Create site-specific Method of Procedures (MOPs) and comprehensive technical workflow documentation.
  • Deliver corporate-level technical training to customer support centers and field service technicians.
  • Participate in an on-call rotation to provide emergency support for public safety customers.

What we're looking for

  • A Bachelor's degree in a related field or 5+ years of technical support experience is required.
  • Must be able to obtain background clearance as required by government customers and pass a CJIS fingerprint check.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Proficiency in installing, configuring, and troubleshooting Windows Server (2008/2012), Windows 7/10, and Linux/UNIX environments.
  • Experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration.
  • Knowledge of telephony systems including Analog/Digital, VoIP, PBX (Asterisk or similar), SS7, and geo-spatial routing.
  • Experience troubleshooting hardware such as Dell/HP servers, desktop hardware, GIS, and database integrations.
  • Fluency in English to communicate complex technical details in both written and oral formats.

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