This role pays less than
56%
of similar roles. Most pay
$165,649–$233,400
— the shaded band above.
At the midpoint, this role pays about
$190k
versus about
$200k
for comparable roles.
Based on 239 similar postings.
Employer
About SentinelOne
SentinelOne is a cybersecurity company that provides an AI-powered extended detection and response (XDR) platform. Its Singularity platform delivers autonomous endpoint, cloud, and identity protection for enterprises.
SentinelOne currently has
45 open roles
on FindRole.
Listed pay typically runs
$156,000–$215,000
across 31 roles with salary data.
Sr. Staff Technical Success Executive, Public Sector serves as the primary executive intervention capability for strategically significant customer situations within the public sector. This role involves managing high-stakes engagements where executive intervention is required to resolve complex issues such as platform outages, deployment challenges, and technical escalations. The individual will act as the primary executive partner for customers, developing recovery plans, coordinating cross-functional teams including Product and Engineering, and leading negotiations regarding contract strategy and value realization. Key requirements include deep expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, and MDR. Candidates must possess strong commercial acumen, executive presence, and the ability to translate complex engineering problems into clear business impacts for stakeholders like CISOs and CTOs while navigating multi-threaded technical workstreams to ensure long-term customer success and stability.
Serve as the primary executive partner for strategically significant customers to build trust with C-suite and technical leaders.
Assume ownership of high-priority customer situations involving escalations, platform outages, or complex deployment challenges.
Develop and lead Executive Recovery and Success Plans that define technical milestones and commercial strategies.
Lead technical recovery efforts by coordinating Product, Engineering, and Support teams to resolve critical issues.
Translate complex engineering problems into clear business impact and value realization strategies for executive stakeholders.
Participate in contract negotiations, pricing strategy, and multi-year planning to secure long-term customer outcomes.
Identify recurring technical and operational trends to provide actionable feedback to Product and Engineering leadership.
What we're looking for
Must have 10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or similar executive customer-facing roles.
Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
Must possess deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent technologies.
Ability to act as a trusted advisor to C-suite executives while translating technical complexity into business impact.
Strong commercial acumen including experience with enterprise renewals, contract negotiations, and executive commercial strategy.
Experience in Critical Accounts Programs (CAP), customer advocacy, or similar strategic engagement programs is preferred.
Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, or Customer Reliability Engineer is preferred.
Technical Program Management
Agile
AI
Product Development Life Cycle
Risk Management
Governance
Continuous Improvement
Network Services
Financial Services
Project Management
Agile
EVMS
Systems Engineering
Systems
Classified Network Infrastructure
Information Systems
DoD Acquisition
CAM Responsibilities
Technical Reviews