This role pays less than
57%
of similar roles. Most pay
$165,000–$233,775
— the shaded band above.
At the midpoint, this role pays about
$190k
versus about
$199k
for comparable roles.
Based on 240 similar postings.
Employer
About SentinelOne
SentinelOne is a cybersecurity company that provides an AI-powered extended detection and response (XDR) platform. Its Singularity platform delivers autonomous endpoint, cloud, and identity protection for enterprises.
SentinelOne currently has
45 open roles
on FindRole.
Listed pay typically runs
$156,000–$215,000
across 31 roles with salary data.
Sr. Staff Technical Success Executive serves as the primary executive intervention capability for strategically significant customer situations at SentinelOne. This role involves managing high-stakes engagements, leading complex customer recoveries, and overseeing critical accounts through technical outages, deployment challenges, and executive escalations. The successful candidate will act as a trusted advisor to CIOs and CISOs, developing recovery plans that align internal teams across Product, Engineering, and Support to resolve multi-threaded issues. Key responsibilities include managing contract negotiations, ensuring value realization, and translating complex engineering problems into clear business impacts. Required expertise includes deep knowledge of enterprise cybersecurity platforms, including endpoint protection, cloud security, identity, SIEM, and MDR. The role demands strong commercial acumen, executive presence, and the ability to navigate complex technical architectures while coordinating cross-functional teams to stabilize high-profile customer accounts and ensure long-term success.
Serve as the primary executive partner for strategically significant customers to build trust with CIOs, CISOs, and other senior leaders.
Assume ownership of critical customer situations including platform outages, product limitations, and high-level executive escalations.
Develop and lead Executive Recovery and Success Plans that define technical milestones and commercial strategies for at-risk accounts.
Lead technical recovery efforts by diagnosing root causes and coordinating internal teams to resolve complex infrastructure or deployment issues.
Translate complex engineering problems into clear business impact and value realization strategies for customer stakeholders.
Partner with Product, Engineering, and Support teams to remove technical blockers and influence the product roadmap based on customer needs.
Participate in contract negotiations, pricing strategy, and multi-year planning to ensure successful renewals and long-term outcomes.
Identify recurring technical and operational trends to provide structured feedback to internal leadership for continuous improvement.
What we're looking for
10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles.
Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
Strong executive presence and the ability to establish credibility with Fortune 500 technology and business leaders.
Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent technologies.
Strong commercial acumen including enterprise renewals, contract negotiations, and executive commercial strategy.
Experience in a Critical Accounts Program (CAP), executive customer advocacy, or similar strategic engagement programs (preferred).
Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, or Customer Reliability Engineer (preferred).
Technical Program Management
Agile
AI
Product Development Life Cycle
Risk Management
Governance
Continuous Improvement
Network Services
Financial Services