Senior Product Manager, Technical, QoS & Performance

What you'll do

• Own the end-to-end product strategy for traffic classification, prioritization, shaping, and congestion management.
• Define the performance metrics framework including SLAs, SLOs, and KPIs for throughput, latency, jitter, and packet loss.
• Partner with engineers to implement network performance capabilities across satellite, ground gateway, and SDN layers.
• Write PRFAQs, technical narratives, and requirement documents to align leadership on the product roadmap.
• Translate customer performance requirements from sales and demand management into specific product features.
• Establish acceptance criteria and performance gates to ensure QoS compliance before customer-facing releases.
• Coordinate with Beam Planning and Satellite Operations teams to optimize resource allocation and minimize network congestion.

What we're looking for

• Experience owning and driving roadmap strategy and definition.
• Experience contributing to engineering discussions regarding technology decisions and product strategy.
• Experience representing and advocating for critical customers and stakeholders during executive-level planning.
• Experience defining and managing SLAs/SLOs for networking or cloud services.
• Strong understanding of network performance fundamentals including IP DSCP, L2 CoS, traffic classification, shaping, and queuing disciplines.
• Track record of writing technical requirements documents, PRFAQs, or product specifications.
• Experience communicating with diverse stakeholders and using data analytics to identify problems (preferred).
• Experience working across teams, satellite communications, or in customer-facing roles at cloud/telecom companies (preferred).
• Must be a U.S. citizen, national, permanent resident, or lawfully admitted as a refugee or granted asylum for export control compliance.