Senior Product Manager

What you'll do

• Build product and platform requirements based on data insights and the shared product vision.
• Gather customer experience insights to inform and define specific product requirements.
• Analyze research, market data, and usability studies to support data-driven decision-making.
• Monitor product profitability measures and manage the product budget.
• Lead sprint planning, daily standups, and retrospectives to ensure effective execution.
• Partner with data scientists, designers, and researchers to identify new product opportunities.
• Translate complex regulatory requirements into clear product controls and technical requirements.
• Build a multi-year platform roadmap balancing business strategy, regulatory commitments, and technical debt.

What we're looking for

• 3+ years of relevant experience and a Bachelor’s degree or an equivalent combination of education and experience.
• Experience with end-to-end collections workflows including delinquency segmentation, treatment strategy, and dispute handling (preferred).
• Experience designing and launching conversational AI products for customer-facing or servicing contexts (preferred).
• Hands-on experience with agentic AI systems, including LLM-based agents and orchestration frameworks (preferred).
• Experience leading transitions from manual workflows to agent-driven automation (preferred).
• Ability to define and measure conversational and agent performance metrics such as containment and resolution rates (preferred).
• Track record of using A/B testing and experimentation to improve recovery and cost to collect (preferred).
• Strong grasp of collections regulations like FDCPA and TCPA, with the ability to translate them into product requirements (preferred).