Senior Manager, Digital Product, Partner Channel Scheduling

What you'll do

• Own the product roadmap for partner channel scheduling to enable external partners to schedule In-Home Evaluations.
• Build configurable capabilities on the core scheduling platform to allow new partners to onboard via configuration rather than custom builds.
• Define and execute the product strategy for agent-assisted and self-scheduling capabilities across various partner channels.
• Expand partner scheduling APIs to support full appointment management, including booking, cancellations, and rescheduling.
• Develop and launch an embeddable scheduling software development kit (SDK) with single sign-on (SSO) hand-off for third-party apps.
• Conduct user research and interviews with brokers, call center reps, and members to define problem statements and prioritize features.
• Develop and measure KPIs for pitch rates, booking rates, and time to onboard new partners to track value delivery.
• Coordinate dependencies and manage expectations across internal teams, partners, and health plan clients during product launches.

What we're looking for

• Bachelor's degree required.
• 7 or more years of professional experience including 5 years of product experience.
• 5 to 7 years of stakeholder management experience.
• 2 or more years of experience working directly with external partners or clients to align scope, technical requirements, and success metrics.
• 2 or more years of experience conducting user research, field observations, or interviews to develop structured problem statements and journey maps.
• 5 or more years of experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations.
• Demonstrated ability to audit complex technical architectures and launch scalable products, including APIs or integrations used by external partners.
• Experience working in ambiguous, fast-paced, or "0-to-1" product environments with a track record of establishing processes and KPIs.
• Experience building platform, API, or SDK products consumed by external partners or developers (preferred).
• Experience delivering embedded or white-label experiences inside third-party apps, including identity hand-offs like SSO (preferred).
• Experience building scheduling, booking, or marketplace products (preferred).
• Familiarity with Medicare Advantage distribution channels (preferred).
• Prior experience working within complex, highly regulated industries like US healthcare (preferred).
• Track record of standing up a new capability and transitioning it to a core platform team (preferred).