Senior IT Quality Engineering Specialist

What you'll do

• Provide day-to-day administration, technical support, and troubleshooting for the LabVantage platform and related systems.
• Act as the North America technical lead to provide strategy and guidance for system enhancements and upgrades.
• Perform technical impact assessments, review configurations, and ensure alignment with global standards and best practices.
• Execute application patching, routine maintenance, and infrastructure qualification while ensuring compliance with GxP and CSV standards.
• Manage laboratory instrument interfaces, including troubleshooting hardware, network issues, and barcode technology integrations.
• Support project delivery by managing technical requirements, coordinating rollouts, and providing post-deployment hypercare.
• Maintain technical documentation, knowledge articles, and CMDB records to support audits and investigation activities.
• Provide training and technical guidance to local personnel and stakeholders regarding system functionality and updates.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of experience in the field.
• Experience supporting regulated GxP applications.
• Experience administering Laboratory Information Management Systems (LIMS), specifically LabVantage.
• Strong troubleshooting and root cause analysis skills.
• Strong documentation and validation experience.
• Experience with SQL and database querying with Java.
• Knowledge of change management, validation, and compliance processes.
• Experience supporting enterprise applications in a production environment.
• Experience with laboratory instrument integrations (preferred).
• Knowledge of BarTender, Zebra printers, and barcode technologies (preferred).
• Experience supporting cloud-hosted or enterprise infrastructure environments (preferred).
• Familiarity with pharmaceutical, biotechnology, or cell therapy operations (preferred).
• Experience participating in audits, inspections, and regulated validation activities (preferred).