below marketmost similar roles pay hereabove market
This role pays less than
71%
of similar roles. Most pay
$124,187–$172,137
— the blue band above.
At the midpoint, this role pays about
$130k
versus about
$148k
for comparable roles.
Based on 240 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
399 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 331 roles with salary data.
The Sr. Help Desk Specialist joins the Intelligence Sector's Analysis Solutions Business Area to provide elevated customer service representative support for Service Desk operations. This role involves interacting with customers to handle service inquiries, implementing and troubleshooting various IT systems, and distinguishing isolated user problems from enterprise-wide application issues. The specialist will collect data, conduct analysis, and implement solutions for incident tickets while identifying corrective actions to prevent recurring problems. Key requirements include proficiency with desktop software applications, web browsing, and IT Service Management software such as JIRA, ServiceNow, or Remedy. The position requires excellent oral and written communication skills to manage technical issues across phone, remote, and hands-on hardware environments within a domain involving Security Engineering, Computer Network Operations, and Cryptographic Key Management.