below marketmost similar roles pay hereabove market
This role pays less than
71%
of similar roles. Most pay
$153,500–$214,500
— the blue band above.
At the midpoint, this role pays about
$163k
versus about
$184k
for comparable roles.
Based on 240 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
399 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 331 roles with salary data.
The Principal Help Desk Specialist joins the Intelligence Sector's Analysis Solutions Business Area to lead a team in resolving highly complex customer problems. This role involves diagnosing, analyzing, and monitoring technical solutions across multiple platforms and classification levels. Daily responsibilities include performing remote technical software configurations on Windows and Linux operating systems, installing and maintaining hardware, and implementing critical system patches. The specialist must tune performance, allocate storage, and develop creative solutions for undefined technical issues. Key skills include architecture design, integration, and modernization of enterprise-scale solutions. The work supports critical domains including Security Engineering, Computer Network Operations, Mission Software, Analytical Methods and Modeling, Signals Intelligence, and Cryptographic Key Management. Candidates must apply advanced engineering principles to solve high-impact mission challenges and translate requirements into actionable technical strategies.
Lead a team to handle customer service inquiries and resolve complex technical problems.
Diagnose and analyze recurring issues to implement corrective actions and prevent future occurrences.
Remotely access end-user desktops and servers to perform software configurations and remedial actions.
Install, configure, and maintain systems, including hardware, software, and associated components.
Tune system performance, allocate storage space, and implement critical system patches.
Develop creative technical solutions for undefined and complex problems across multiple platforms.
Manage large-scale projects and processes spanning multiple technical areas and organizational structures.
Translate mission requirements into technical strategies, architectures, and actionable engineering solutions.
What we're looking for
Must possess a current and active TS/SCI security clearance with a polygraph.
Must have a Bachelor’s degree and 12 or more years of experience, or an MS degree and 10 or more years of experience.
Will consider additional work experience in lieu of a degree.
Must demonstrate mastery across multiple technical disciplines applying advanced engineering principles to complex mission challenges.
Must have proven experience leading major technology initiatives including architecture, design, integration, and implementation of enterprise-scale solutions.
Must have experience evaluating system performance, technical risk, scalability, and architecture to recommend significant changes.
Must have experience serving as a senior technical advisor to customers and stakeholders.
Must be able to lift and move IT equipment up to 30–50 lbs.
Windows Server
IT Infrastructure
Systems Testing
web- based instruction
Computer-Assisted Instruction
Graphics Packages
Audio and Visual Software
Project Management
PMP