Senior Director, Product Management, On Prem

Fiserv

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$184,000–$276,000 / yr
Posted
9 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $221k
This role $230k
$168k most similar roles pay here $288k

This role pays more than 55% of similar roles. Most pay $179,687–$262,462 — the shaded band above. At the midpoint, this role pays about $230k versus about $221k for comparable roles.

Based on 240 similar postings.

Employer

About Fiserv

Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments

Fiserv currently has 71 open roles on FindRole.

Listed pay typically runs $127,500–$204,000 across 49 roles with salary data.

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At a glance

TL;DR · Senior Director, Product Management, On Prem

The Sr. Director, Product Management, On Prem leads the product strategy and roadmap for restaurant operation solutions. This leader manages a team of Product Managers to build software and financial products designed to improve front-of-house and back-of-house efficiency, speed, and accuracy. The role involves overseeing on-prem workflows across point-of-sale systems, kitchen display systems, and operator-facing tools while collaborating with engineering, design, and hardware teams. Key responsibilities include conducting in-field research to identify friction points, translating operator pain points into prioritized product bets, and integrating AI and automation for order-taking and scheduling. The ideal candidate possesses expertise in restaurant tech, POS architecture, menu systems, and payment flows. They must navigate complex multi-step workflows and hardware-constrained environments involving terminals and printers to solve real-world operational challenges in high-pressure, on-premises environments.

What you'll do

  • Define and execute the product strategy and roadmap for on-premise restaurant operations, including POS and KDS systems.
  • Partner with engineering, design, and hardware teams to ship reliable features for high-pressure environments.
  • Conduct in-field research by observing front-of-house and back-of-house workflows to identify friction points.
  • Translate operator pain points into prioritized product bets to improve speed, accuracy, and ease of use.
  • Define and track efficiency metrics with data teams to report operational impact to leadership.
  • Manage a team of Product Managers overseeing sub-domains like ordering, kitchen operations, and reporting.
  • Collaborate with Sales, Customer Success, and Support to translate merchant escalations into roadmap inputs.
  • Develop the vision for using AI and automation to reduce manual steps in order-taking and scheduling.

What we're looking for

  • 10+ years of experience in product management.
  • 5+ years of experience in a people-management capacity.
  • Experience in the restaurant tech, POS, or services domain.
  • Direct experience building products for physical/on-premises operational environments (POS, KDS, order management strongly preferred).
  • Track record of shipping products that measurably improved operational metrics like speed, accuracy, and labor efficiency.
  • Deep understanding of FOH/BOH operations and familiarity with POS architecture, menu systems, and payment flows.
  • Experience with hardware-constrained environments where latency and reliability are mission-critical (preferred).
  • Work authorization to be considered for this role.

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