Senior Director, Product Management - Associate Experience: Support Innovation

Capital One Financial

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Quick summary

Work type
On-site
Location
Chicago, ILRichmond, VAMcLean, VANew York, NY
Salary
$269,600–$307,700 / yr
Employment
Full-time
Posted
18 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $215k
This role $289k
$152k most similar roles pay here $324k

This role pays more than 90% of similar roles. Most pay $177,250–$253,462 — the shaded band above. At the midpoint, this role pays about $289k versus about $215k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1756 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 951 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Senior Director, Product Management - Associate Experience: Support Innovation

Sr. Director, Product Management - Associate Experience: Support Innovation serves as the Product Lead for Support Innovation on the Associate Experience team. In this role, you will lead a team of product managers and design partners to set the strategy, vision, and roadmap for the Support Innovation domain. You will be responsible for leveraging AI and emerging technologies to revolutionize the IT support experience for the enterprise workforce. The core responsibilities include translating complex technology into intuitive experiences, managing cross-functional partnerships with engineering and design teams, and solving complex problems while mitigating product risks. To succeed, you must demonstrate proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. This role specifically addresses the challenge of modernizing internal IT support systems through advanced technological integration for a large workforce.

What you'll do

  • Set the strategy, vision, and roadmap for the Support Innovation domain.
  • Leverage AI and emerging technologies to revolutionize the IT support experience for 100,000+ employees.
  • Lead a team of product managers and design partners to deliver digitally enriched experiences.
  • Translate complex technology into intuitive and delightful digital products for internal associates.
  • Partner with engineering, design, and cross-functional leaders to drive organizational alignment.
  • Identify and resolve complex problems while mitigating risks to ensure high-quality outcomes.
  • Deliver game-changing results by focusing on execution excellence and business value.

What we're looking for

  • Bachelor's degree in any field.
  • At least 7 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer facing digital products (preferred).

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