Senior Director, Product Management, Associate Experience: Support Innovation

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Chicago, ILRichmond, VAMcLean, VANew York, NY
Salary
$269,600–$307,700 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $219k
This role $289k
$162k $323k
below market most similar roles pay here above market

This role pays more than 90% of similar roles. Most pay $177,250–$260,287 — the blue band above. At the midpoint, this role pays about $289k versus about $219k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2164 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1129 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Director, Product Management, Associate Experience: Support Innovation

The Sr. Director, Product Management - Associate Experience: Support Innovation serves as the Product Lead for Support Innovation within the Associate Experience product team. In this role, you will lead a team of product managers and design partners to set the strategy, vision, and roadmap for the Support Innovation domain. Your primary responsibility is to revolutionize the IT support experience for the workforce by leveraging AI and emerging technologies to create simple, digitally enriched experiences. You will partner with senior engineering and design leaders to translate complex technology into intuitive solutions. Key competencies include human-centered design, business focus, technology-driven innovation, integrated problem solving, and transformational leadership. You will focus on solving internal customer needs by delivering resilient, modern tech solutions across the enterprise.

What you'll do

  • Set the strategy, vision, and roadmap for the Support Innovation domain.
  • Leverage AI and emerging technologies to revolutionize the IT support experience for the workforce.
  • Lead a team of product managers and design partners to deliver modern tech solutions.
  • Translate complex technology into intuitive and delightful digital experiences for internal associates.
  • Partner with senior engineering and design leaders to drive organizational alignment.
  • Identify and resolve complex problems to deliver outcomes while mitigating product risks.
  • Deliver game-changing outcomes by focusing on execution excellence and business leverage.

What we're looking for

  • Bachelor's degree in any field.
  • At least 7 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer facing digital products (preferred).
  • Proficiency in human-centered design and internal/external customer needs.
  • Proficiency in business focus and execution excellence.
  • Proficiency in technology-driven solutions for near-term and long-term value.
  • Proficiency in integrated problem solving and risk mitigation.
  • Proficiency in transformational leadership and cross-functional team alignment.

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