The Senior Desktop Support Technician role at the University of Miami’s UMIT Department involves providing comprehensive technical support for academic and administrative staff, focusing on network communications and desktop issues. This position requires organizing and prioritizing help desk tickets, conducting basic troubleshooting, and performing preventive maintenance on workstations. The incumbent will also lead team efforts in systems backups, archiving, and disaster recovery while maintaining hardware standards. Additionally, the role includes supporting UM Libraries faculty and staff with A/V technology for events, ensuring smooth operations through setup, testing, and ongoing support during events. Essential skills include proficiency in Windows OS, Microsoft Office, AV setup, and online meeting platforms like Zoom and Teams. This role demands a high level of technical expertise and the ability to work independently or collaboratively in a fast-paced environment.
Skills
Windows
Microsoft Office
Zoom
Microsoft Teams
Linux
MacOS
AV technology
network troubleshooting
hardware maintenance
software installation
preventive maintenance
ticket tracking
event support
inventory management
A/V equipment setup
multimedia applications
cloud services
CI/CD
Python
JavaScript
What you'll do
Acts as first point of contact for desktop and network issue resolution.
Organizes and prioritizes support requests for academic and administrative staff.
Monitors system performance and advises senior staff on network application status.
Troubleshoots hardware, software, and A/V technology issues in library environments.
Maintains and updates imaging solutions for staff and public computers.
Provides technical support for online and hybrid events, setting up and testing equipment.
What we're looking for
Minimum 3 years of relevant IT support experience
Proficiency in Windows OS, Microsoft Office products, and multimedia applications
Strong hardware troubleshooting skills for PCs, printers, and other components
AV setup and support expertise, including online meeting platforms like Zoom and Teams
Ability to prioritize tasks, meet deadlines, and handle confidential information discreetly
Commitment to working independently or collaboratively in a dynamic environment
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$134,800–$226,550.
Peer median band
$134,800–$226,550
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$147,368–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About University of Miami
The University of Miami is a private research university in Coral Gables, Florida, known for programs in business, law, medicine, marine science, and the arts. Industry: Higher Education & Research
University of Miami currently has
18 open roles
on FindRole.
3301 National Institutes Of Health Rockledge I Bethesda Md, US23 days ago
$65,650–$118,675
Windows
Active Directory
Group Policy
ServiceNow
Endpoint Security
Image Creation Tools
DNS
DHCP
SCCM
Intune
MEDC
MFA
ITIL
CompTIA Security+
CompTIA Network+
Microsoft Certifications
Windows
Microsoft Office
Active Directory
OSI Model
ServiceNow
VMware VDI
PowerShell
RAID
NISPOM Chapter 8
DCID 6/3-ICD 503
RMF
STIG
JAFAN
JSIG
DFARS
NIST InfoSec
CompTIA Network+
Security+ CE