Associate Help Desk Technician

Boeing

Remote Actively hiring
Remote, USA · Berkeley, MO Posted 14 days ago $66,300–$89,700 / year
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At a glance

AI generated

TL;DR

The Boeing Company is hiring an Associate Help Desk Technician for its Specialized United States Infrastructure Operations team in Berkeley, MO. This entry-level IT support role involves answering user requests via phone, email, and chat, creating and managing incidents in Jira Service Management, and resolving common issues such as password resets, software installation, and printer support. The ideal candidate will have strong troubleshooting skills, precise ticketing practices, and experience with Windows operating systems and Microsoft Office products. Additional desirable skills include familiarity with Jira Service Management, collaboration tools like Teams, and basic networking concepts. This role requires a customer-focused approach to ensure timely resolution of issues and excellent end-user support.

Skills

Jira Service Management Microsoft Office Windows 10 Active Directory TCP/IP DHCP DNS Teams Python Go Docker CI/CD

What you'll do

  • Answer incoming IT support calls and respond to user requests via multiple channels.
  • Create, document, update, and close incidents in Jira Service Management.
  • Diagnose and troubleshoot common desktop and application issues for end users.
  • Escalate complex server and infrastructure issues to appropriate teams as needed.
  • Maintain up-to-date knowledge base documentation and standard operating procedures.

What we're looking for

  • 1+ years of experience in IT Help Desk resolving issues
  • Strong troubleshooting skills for Windows desktops and applications
  • Active Security+ certification or ability to obtain within 6 months
  • Experience with Jira Service Management and incident documentation
  • Customer-focused attitude and excellent communication skills
  • Support for Microsoft Office products, printers, and collaboration tools
  • Basic networking knowledge including TCP/IP, DHCP, DNS

Market check

Salary context

This $66,300–$89,700 range sits above 2% of similar postings on FindRole.

Peer median band

$127,985–$220,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$143,300–$214,500

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Boeing

Boeing is the world''s largest aerospace company and leading manufacturer of commercial jetliners, military aircraft, defense systems, and space launch vehicles for customers in 150 countries. Industry: Aerospace & Defense Manufacturing

Boeing currently has 31 open roles on FindRole.

Listed pay typically runs $128,830–$161,075 across 30 roles with salary data.

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View all roles at Boeing

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