Data Center Operator Technician

JLL (Jones Lang LaSalle)

Remote Actively hiring
Spartanburg, SC · Remote, USA Posted 9 days ago
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At a glance

AI generated

TL;DR

The Data Center Break/Fix Technician II role is a mid-level position within the data center operations team, focusing on resolving hardware issues in a mission-critical environment. Day-to-day responsibilities include diagnosing and repairing server, storage, and network equipment failures, coordinating with OEM vendors for warranty support, managing spare parts inventory, and performing structured cabling installations. Technicians must be proficient with diagnostic tools like iDRAC and iLO, follow IT service management processes, and document all work in ticketing systems. The role requires a solid understanding of server hardware and network systems, experience with structured cabling, and the ability to work under pressure within SLA timeframes. Preferred qualifications include industry certifications, DCIM tool proficiency, and mentoring junior staff.

Skills

iDRAC iLO CLI BMC DCIM Sunbird ITSM Change Management SLA Ticketing Systems Structured Cabling Fiber Optics Copper Cabling Dell HPE Cisco CompTIA A+ CompTIA Network+

What you'll do

  • Perform diagnostics and repairs for server, storage, and network equipment.
  • Respond to incident tickets within SLA timeframes and document root causes.
  • Interface with OEM vendors for warranty support and part logistics coordination.
  • Manage onsite inventory of spare parts and tools, updating DCIM systems.
  • Install and repair structured cabling for fiber and copper connections.
  • Mentor Level I technicians and escalate complex issues as necessary.

What we're looking for

  • 2-3 years of hands-on data center or IT hardware experience.
  • Solid understanding and troubleshooting skills for server, storage, and network hardware systems.
  • Experience with structured cabling installation and repair for fiber and copper systems.
  • Proficiency with diagnostic tools like iDRAC, iLO, and CLI for system recovery.
  • Knowledge of IT service management processes including ticketing and change management.
  • Ability to work within SLA timeframes in high-pressure environments.
  • Strong documentation skills and experience with asset tracking databases.

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $111,650–$198,000.

Peer median band

$111,650–$198,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$129,575–$195,812

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About JLL (Jones Lang LaSalle)

JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management, providing services to buyers, sellers, tenants, landlords, investors, and developers. Industry: Commercial Real Estate Services

JLL (Jones Lang LaSalle) currently has 48 open roles on FindRole.

Listed pay typically runs $110,000–$135,000 across 23 roles with salary data.

Most-posted roles

View all roles at JLL (Jones Lang LaSalle)

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