Senior Content Support Engineer

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Cupertino, CA
Salary
$175,500–$263,800 / yr
Posted
57 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $192k
This role $220k
$129k most similar roles pay here $278k

This role pays more than 70% of similar roles. Most pay $152,137–$231,000 — the shaded band above. At the midpoint, this role pays about $220k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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View all roles at Apple Inc

At a glance

TL;DR · Senior Content Support Engineer

Sr. Content Support Engineer, ASE joins the Apple Services Engineering team to support the Digital Supply Chain Content Support Engineering group. This role focuses on the infrastructure and systems powering the Apple Music, Apple Books, and Apple Podcast ecosystems. You will serve as a primary technical point of contact, performing root cause investigations, monitoring pipelines, and troubleshooting complex issues across distributed and streaming data platforms. Day-to-day responsibilities include managing Kafka topics, resolving Cassandra persistence and consistency issues, and building observability tools like dashboards and alerts. To succeed, you must utilize Python or Java for automation scripts and possess expertise in SQL, Apache Flink, Spark, and Git. The role addresses the technical challenges of maintaining a massive media store by ensuring high data flow, managing latency spikes, and improving incident management processes across various content platforms.

What you'll do

  • Serve as the primary point of contact for technical groups and customers to resolve support issues.
  • Conduct root cause investigations and perform technical analysis of incidents with engineering teams.
  • Monitor, troubleshoot, and implement workarounds for data pipelines and streaming platforms.
  • Resolve complex issues involving Kafka topics, partitions, consumer groups, and offset management.
  • Investigate and resolve Cassandra issues related to data persistence, replication, and consistency.
  • Write and maintain Python or Java scripts to automate diagnostics, monitoring, and remediation tasks.
  • Build and maintain observability tooling including dashboards, alerts, and tracing systems.
  • Analyze workflows and file detailed bug reports to ensure full resolution of technical issues.

What we're looking for

  • Minimum of a Bachelor's degree in Computer Science, Engineering, or a related field.
  • At least 5 years of experience debugging technical issues.
  • At least 2 years of experience with distributed systems or streaming data platforms.
  • Proficiency in SQL and experience with big-data ecosystems including Apache Flink, Kafka, Cassandra, and Spark.
  • Advanced scripting skills in either Python or Java to automate diagnostics and monitoring.
  • Expertise in Kafka management including topics, partitions, consumer groups, and offset management.
  • Experience troubleshooting Cassandra issues related to data persistence, replication, and consistency.
  • Proficiency with Git repository and version control systems.

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