Sr. Associate, Business Development - Hotel Connectivity Account Manager

Capital One Financial

Quick summary

Work type
On-site
Location
McLean, VANew York, NYRichmond, VA
Salary
$111,200–$126,900 / yr
Posted
6 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k
This role $119k
$101k most similar roles pay here $205k

This role pays less than 78% of similar roles. Most pay $121,710–$195,250 — the shaded band above. At the midpoint, this role pays about $119k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 814 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 809 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Sr. Associate, Business Development - Hotel Connectivity Account Manager

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As a Senior Associate in the Connectivity Account Management team at Capital One, you will manage a portfolio of hotel connectivity partners, ensuring their technical health and commercial strategy align with company goals. Your day-to-day responsibilities include onboarding new partners, monitoring performance metrics such as latency and uptime, troubleshooting integration issues, and building dashboards to proactively detect problems. Additionally, you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements. Ideal candidates possess strong technical knowledge of hotel supply partners’ APIs and protocols, experience working cross-functionally with technical and commercial teams, and proficiency in SQL and visualization tools. The role requires a deep understanding of the travel tech industry, particularly in hotel distribution and revenue management, and familiarity with platforms like Synxis and Dhisco.

Skills

SQL Python APIs CRS Dashboards Visualization tools CI/CD Kubernetes AWS Terraform Docker Prometheus Grafana PostgreSQL Redis Nginx OAuth OpenID Connect RESTful APIs GraphQL

What you'll do

  • Support end-to-end onboarding and certification of new connectivity partners.
  • Monitor supplier technical performance metrics proactively to ensure high standards.
  • Troubleshoot and resolve critical integration issues as the primary escalation point.
  • Build and maintain dashboards for early detection and resolution of issues.
  • Identify opportunities for content quality improvements within partner portfolios.
  • Own and maintain a connectivity feature roadmap based on partner needs.

What we're looking for

  • At least 4 years of experience in technical account management or partner success in travel tech.
  • Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols.
  • Proven ability to build dashboards and analyze data to drive strategic decisions.
  • Excellent communication skills for managing relationships with internal and external stakeholders.
  • Aptitude for challenging the status quo and devising creative solutions for complex systems.
  • Analytical mindset with proficiency in SQL and visualization tools.
  • Experience working cross-functionally with technical and commercial teams.

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