This role pays less than
99%
of similar roles. Most pay
$129,500–$195,410
— the shaded band above.
At the midpoint, this role pays about
$80k
versus about
$162k
for comparable roles.
Based on 240 similar postings.
Employer
About AT&T
AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.
AT&T currently has
87 open roles
on FindRole.
Listed pay typically runs
$136,650–$233,200
across 74 roles with salary data.
The Specialist Client Tech Administration role is situated within the Technology Services organization, where the team manages infrastructure and end-user technology environments for retail locations, executive offices, and mobile work environments. You will perform day-to-day operations including monitoring, troubleshooting, and optimizing systems while implementing hardware installations, software updates, and network enhancements. The position involves providing Tier 2 and Tier 3 technical support for desktop computing, telephony, voice solutions, video technologies, wireless services, and point-of-sale systems. You will utilize skills in incident management, root cause analysis, and vendor coordination to resolve complex issues across geographically dispersed locations. Required competencies include experience with operating systems, networking, and infrastructure maintenance. The role addresses the critical business need of ensuring reliable, secure, and seamless technology performance for diverse internal stakeholders and retail operations.
Provide on-site technical support for retail locations, executive offices, and mobile work environments.
Monitor, maintain, and troubleshoot technology solutions to ensure reliable service delivery across various sites.
Implement, configure, and deploy new hardware, software updates, and infrastructure enhancements.
Design, test, and validate modifications to desktop systems, networks, voice, and video technologies.
Provide Tier 2 and Tier 3 technical support for complex incidents and system disruptions.
Investigate root causes of technical issues and implement corrective actions to prevent future occurrences.
Manage point-of-sale systems, telephony, wireless services, and other specialized hardware.
Coordinate with internal teams and third-party vendors to manage escalations and resolve complex issues.
What we're looking for
1+ years of experience managing the setup, configuration, and deployment of new technology solutions for desktop, network, telephony, voice, video, applications, and operating systems.
Demonstrated experience providing technical support, incident management, troubleshooting, and issue resolution in a business environment and in the field.
Demonstrated knowledge of desktop computing technologies, hardware, software applications, operating systems, and end-user support practices.
Demonstrated experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
Ability to provide Tier 2 and Tier 3 technical support while managing multiple priorities in a dynamic environment.
Bachelor's degree in Computer Science (preferred).
Knowledge of retail technology, point-of-sale systems, executive support environments, or mobile workforce technologies (preferred).
Experience supporting technology infrastructure in large enterprise organizations (preferred).
Endpoint Management
IT Asset Management
Technical Support
Hardware Infrastructure
Software Distribution
Network Systems
Service Desk
Call Center Technologies
Troubleshooting
Data Architecture Development
Inventory Management
Knowledge Management
Linux
Windows Server
Kubernetes
Terraform
Ansible
Python
Bash
PowerShell
CI/CD
GitLab CI
GitHub Actions
vSphere
KVM
Proxmox
SDN
NSX-T
Calico
Cilium
OIDC
OAuth2
Keycloak
AWS
Azure
Google Cloud
SQL Server
MySQL
SolarWinds
Acronis
Backup Exec