Technology Solution Center Specialist

What you'll do

• Provide remote and onsite technical support for end-user hardware, software, mobile devices, and related technology assets.
• Resolve complex incidents and fulfill service requests according to established knowledge documentation and service level expectations.
• Manage the full endpoint lifecycle including deployment, configuration, maintenance, troubleshooting, and retirement of technology assets.
• Maintain accurate inventory records and ensure compliance with asset management policies and auditing requirements.
• Perform business process analysis projects involving research, presentation, and recommendations for operational improvements.
• Participate in creating functional requirements for IT systems to improve operational efficiency.
• Mentor team members and lead knowledge sharing initiatives to support internal training and documentation.
• Coordinate with vendors and internal partners to manage technology implementations and resolve infrastructure issues.

What we're looking for

• A bachelor's degree is required, or a comparable combination of education, job-specific certifications, and experience.
• Experience providing enterprise endpoint support for desktops, laptops, mobile devices, and peripheral equipment (preferred).
• Experience with IT asset management, inventory control, hardware lifecycle management, and software license tracking (preferred).
• Experience working in a Service Desk, Technology Solution Center, or IT Operations environment (preferred).
• Strong analytical, organizational, communication, and customer service skills (preferred).
• Proficiency in technical troubleshooting, problem resolution, and software installation.
• Ability to perform business process analysis, research, and provide recommendations for operational improvements.
• Ability to mentor team members and lead knowledge sharing initiatives.