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About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
163 open roles
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Listed pay typically runs
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The Software Systems Technical Support role is based within the NYC 9-1-1 Next Gen Call Handling Support team. As a Software Systems Support Specialist, you will join the technical operations team to install, maintain, and troubleshoot a suite of software systems and applications. Your daily responsibilities include diagnosing application errors, managing inbound support requests via ticketing systems like Jira, ServiceNow, or Zendesk, and assisting with software deployments and patch installations. You will serve as a technical bridge between end-users and development teams, performing root-cause analysis on complex technical behaviors. Required skills include proficiency in Windows, Linux/Unix, or macOS, SQL for data inspection, and knowledge of TCP/IP, DNS, APIs, and REST protocols. You will support the critical business problem of maintaining reliable call handling software.
Diagnose, reproduce, and resolve technical issues related to application software, operating systems, and integrations.
Monitor and manage inbound support requests via a ticketing system while meeting established SLAs.
Support routine software deployments, patch installations, system configuration updates, and application testing.
Isolate application bugs and collaborate with software engineers or third-party vendors for Tier 2/3 resolutions.
Assist end-users with application access, account permissions, and feature guidance.
Create and maintain internal knowledge base articles, troubleshooting guides, and standard operating procedures.
Write SQL queries to inspect data, trace bugs, or verify reports.
What we're looking for
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience/certifications).
1–3 years of experience in technical support, application support, or IT system support roles.
Proficiency in Windows OS, Linux/Unix environments, or macOS.
Basic to intermediate knowledge of SQL to write queries and inspect data.
Foundational understanding of TCP/IP, DNS, APIs, REST protocols, and web application architecture.
Experience using issue-tracking software like Jira and log-analysis tools.
Ability to explain complex technical issues clearly to non-technical stakeholders.
CompTIA A+ / Network+ / Security+ or ITIL Foundation certifications (preferred); Microsoft Certified: Fundamentals or AWS Certified Cloud Practitioner (preferred).