Software Release and Triage Engineer

Comcast

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Philadelphia, PA
Posted
22 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $175k
$135k most similar roles pay here $223k

This listing doesn't post a salary. Most similar roles pay $145,000–$204,099.

Based on 240 similar postings.

Employer

About Comcast

Comcast is an American telecommunications and media conglomerate, providing cable TV, internet, and phone services under the Xfinity brand, and owning NBCUniversal.

Comcast currently has 84 open roles on FindRole.

Listed pay typically runs $137,369–$206,053 across 58 roles with salary data.

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At a glance

TL;DR · Software Release and Triage Engineer

As a Software Release and Triage Engineer on the RDK Post Release operations team, you will ensure the reliability and health of software deployed across millions of video and broadband devices. You will investigate customer-impacting field issues, identify root causes, and guide development teams toward effective fixes while monitoring business intelligence and telemetry dashboards to catch emerging problems early. The role involves collaborating with internal engineering teams and external partners using Agile methodologies to improve triage tooling and workflows. To succeed, you must possess experience in software engineering or systems debugging, proficiency in Linux, and knowledge of at least one programming language such as C, C++, or Python. You will also utilize data analysis and monitoring tools like Elastic, Splunk, or Datadog while navigating networking concepts related to WiFi, broadband, and video technologies.

What you'll do

  • Investigate customer-impacting field issues to identify root causes and guide development teams toward fixes.
  • Use debugging skills to isolate faults and resolve software issues quickly.
  • Monitor business intelligence and telemetry dashboards to detect and act on emerging customer issues.
  • Communicate technical findings clearly to both technical and non-technical stakeholders.
  • Contribute ideas and help scope requirements to improve triage tooling and workflows.
  • Follow Agile development practices while staying current on new tools, technologies, and data analysis methods.
  • Support and mentor teammates by sharing knowledge and best practices.

What we're looking for

  • A Bachelor's degree is preferred, though equivalent coursework and experience may be considered.
  • Candidates should have 5-7 years of relevant work experience.
  • Experience in software engineering, systems debugging, or technical support with a strong problem-solving mindset is required.
  • Proficiency in Linux and at least one programming language such as C, C++, or Python is required.
  • Understanding of software development practices, version control, and Agile methodologies is required.
  • Comfort working with networking concepts like WiFi, broadband, or video technologies (preferred).
  • Exposure to data analysis or monitoring tools like Elastic, Splunk, or Datadog (preferred).

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