Software Issue Resolution Team

General Motors (GM)

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Warren, MIMilford, MI
Employment
Full-time
Posted
11 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $186k
$139k $237k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $152,150–$219,218.

Based on 240 similar postings.

Employer

About General Motors (GM)

General Motors (GM) is a leading American multinational automotive corporation founded in 1908 and headquartered in Detroit, Michigan.

General Motors (GM) currently has 196 open roles on FindRole.

Listed pay typically runs $159,200–$245,000 across 54 roles with salary data.

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At a glance

TL;DR · Software Issue Resolution Team

The Software Issue Resolution Team (SW IRT) seeks a professional to serve as a plant-facing software integration readiness role. This position owns software-related end-of-line and launch quality for vehicle programs and their respective plants. The role involves capturing and analyzing build data, flagging faults that impact EFTQ, and managing DTC ignores via Jira and Deviator. Key responsibilities include supporting EVC and HVF flash activities, providing preliminary root cause analysis for PRTS issues, and coordinating engineering try-outs. The successful candidate will utilize tools such as Jira, NeoVi, Vehicle Spy, DPS, and GBFTT. This role solves the critical business problem of ensuring vehicles are built and shipped with acceptable software quality by driving issue closure across engineering and manufacturing teams during production events.

What you'll do

  • Support EVC and HVF flash and functionality activities during build events.
  • Track electrical software PRTS issues and ensure owners provide timely closure.
  • Provide preliminary root cause analysis to ensure appropriate assignment of PRTS issues.
  • Implement and monitor containment plans for software faults impacting production.
  • Coordinate Engineering Try-Outs and Plant Trial Runs with relevant engineering teams.
  • Present top issues and look-ahead information to leadership forums.
  • Route captured issues to the correct teams for troubleshooting and resolution.
  • Plan lab check processes for future programs before builds begin.

What we're looking for

  • Bachelor of Science in Engineering.
  • At least 2 years of post-graduation engineering experience.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills with the ability to work cross-functionally and cross-culturally.
  • Demonstrated ability to deal with ambiguity to enable timely decision making.
  • Ability to travel up to 25% for build events.
  • Ability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.
  • Knowledgeable in Jira SW issue tracking, NeoVi/Vehicle Spy tools, and PRTS systems (preferred).

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