Software Engineering Technical Leader

What you'll do

• Establish and drive processes to align product teams on priorities, execution, dependencies, and reporting.
• Lead cross-product planning and coordination efforts for all software product development.
• Define and track key program-level metrics to monitor product quality and execution.
• Prepare monthly Business Execution Reviews summarizing feature status, customer escalations, and commits.
• Lead cross-functional program planning and execution meetings.
• Manage high-visibility initiatives including platform resiliency, global deployment strategy, and incident command.
• Synthesize architectural dependencies into clear, actionable business insights for executive leadership.

What we're looking for

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 12+ years of related experience in technical program management, software development, or product operation roles.
• Master’s Degree with 8+ years of related experience or a PhD with 5+ years of related experience.
• Experience working with large customers and addressing their needs and concerns.
• Experience in software development methodologies, source code management, requirements tracking, and defect management tools like Github and JIRA.
• Experience with metrics, analytics, reporting, and visualization tools such as Grafana, Splunk, Tableau, and Amplitude.
• Experience leading large-scale software programs within enterprise unified communications, Cloud Calling, Cloud Meetings, Contact Center, or CPaaS domains (preferred).
• Experience integrating modern AI technologies, automated workflows, or predictive risk analytics into program management and release operations (preferred).