Software Engineer, Customer Systems

What you'll do

• Design and architect complex, scalable end-to-end solutions for global customer engagement systems.
• Perform high-level systems impact analysis and create detailed design artifacts for new initiatives.
• Develop and implement prototypes to verify technical concepts and requirements.
• Conduct architecture reviews and deliver executive briefings for high-impact projects.
• Establish architecture governance frameworks and standardize architectures across the organization.
• Create product roadmaps and identify new use cases for enterprise applications.
• Provide solution hand-off training to operations and production support teams.
• Manage multiple global engineering efforts simultaneously in an environment of ambiguity.

What we're looking for

• 5+ years of experience developing enterprise applications.
• 3+ years of experience in Java, Springboot, Kubernetes, Docker, Kafka, and Object Oriented Programming.
• 2+ years of hands-on experience in one or more enterprise cloud platforms (AWS, GCP, Azure).
• BS/BA degree or equivalent technical industry experience.
• Experience in software development, solution architecture, and product management (preferred).
• Hands-on experience in architecting and developing event-based, distributed, highly available systems (preferred).
• Experience with Micro-services, CI/CD, and Container orchestration (preferred).
• Knowledge of machine learning fundamentals (preferred).