Site Reliability Engineer, Apple Data Platform / Multi-Cloud Infrastructure

What you'll do

• Operate, monitor, and triage production and non-production environments for data processing and ML/AI services.
• Participate in a rotating on-call schedule to provide support for supported services.
• Manage multi-cloud infrastructure health, specifically focusing on AWS services and EKS clusters.
• Provide Slack-based support to internal customers to screen, triage, and resolve service issues.
• Debug production incidents involving IAM permissions, storage quotas, and cluster-wide disruptions.
• Design monitoring, alerting, and dashboards for new services using Prometheus, Grafana, and Splunk.
• Maintain Infrastructure-as-Code and GitOps workflows using Crossplane, Terraform, and Flux.
• Build automation and self-healing tooling to reduce manual toil and increase operational capacity.

What we're looking for

• Bachelor's Degree in Computer Science, an engineering-related field, or equivalent related experience.
• 1-4 years of experience in a Site Reliability Engineering, DevOps, or Infrastructure-focused role.
• Proficiency in Python and working knowledge of Golang (preferred).
• Strong hands-on AWS experience including IAM, EKS, RDS, S3, VPC networking, autoscaling, and EBS.
• Kubernetes administration experience including RBAC, node/pod scheduling, autoscalers, and troubleshooting cluster-wide disruptions.
• Solid grounding in SRE principles with prior on-call or production-support experience.
• Strong communication skills and composure under pressure during incidents.
• Experience with Infrastructure-as-Code (Crossplane/Terraform), GitOps (Flux), or multi-cloud (GCP) (preferred).