Site Reliability Engineer, Apple Data Platform

What you'll do

• Monitor, screen, and triage production and non-production environments for data processing and multi-cloud infrastructure.
• Participate in a rotating on-call schedule to provide coverage for supported services.
• Serve as the primary technical point of contact for internal customers to resolve issues and communicate status.
• Own the operational health and reliability of big data platform services like Spark, Flink, and Trino.
• Build automation and self-healing tooling to reduce manual toil and increase operational capacity.
• Identify, escalate, and resolve production issues to maintain platform reliability and customer experience.
• Establish observability benchmarks and partner with development teams to improve service architecture.

What we're looking for

• Bachelor's Degree in Computer Science, an engineering-related field, or equivalent related experience.
• 3+ years in a Site Reliability Engineering, DevOps, or Infrastructure-focused role.
• Proficiency in handling production databases and distributed-SQL engines with experience in Query Tuning and Optimizations.
• Proficiency in scripting languages such as Shell and Python.
• Deep understanding of one or more Big Data technologies including Spark, Flink, Airflow, Trino, or Notebooks.
• Strong experience with Kubernetes and AWS services including IAM, EKS, RDS, S3, and cloud networking fundamentals.
• Strong experience implementing observability systems using tools like Prometheus, Grafana, Splunk, and PagerDuty.
• Solid grounding in SRE principles with prior on-call, production-support, or customer-facing support experience.