Site IT Manager, Data Center

What you'll do

• Manage day-to-day operations for an IT team of over 20 professionals.
• Oversee infrastructure engineering and Tier III support to ensure system reliability and performance.
• Implement scalable organizational structures, communication channels, and reporting processes for departmental growth.
• Maintain and optimize servers, storage, VMware, and Microsoft cloud technologies.
• Coordinate Network Operations Center activities, including monitoring, alert responses, and playbook adherence.
• Serve as the primary technical escalation point for complex troubleshooting and root cause analysis.
• Manage operational budgets, team scheduling, resource allocation, and vendor relationships.
• Report technical status and operational metrics to IT leadership and senior management.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
• 7+ years of progressive experience within IT Operations.
• Demonstrated success managing teams of 15+ professionals.
• Proven experience with direct people management including performance reviews, career development, and team building.
• Strong technical background with hands-on experience in infrastructure, servers, VMware, cloud technologies, and backup and recovery solutions.
• Working knowledge of Microsoft 365 and system monitoring tools in production environments.
• Demonstrated success implementing operational improvements and leading teams through change in dynamic environments.