Client Service Delivery Senior Manager, Infrastructure

Accenture

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, ILMilwaukee, WIDallas, TXColumbus, OHKirkland, WACincinnati, OHNew York, NYCleveland, OHOklahoma City, OKAustin, TXAlbany, NYSt. Pete, FLHartford, CTPittsburgh, PASt. Louis, MOMiami, FLSacramento, CARaleigh, NCMinneapolis, MNMountain View, CAScottsdale, AZSan Francisco, CAMorristown, NJDenver, COBoston, MAPhiladelphia, PADes Moines, IAOverland Park, KSLos Angeles, CACharlotte, NCWalnut Creek, CACarmel, CASeattle, WAHouston, TXArlington, TXAtlanta, GARedmond, WABentonville, ARBeaverton, ORNashville, TNDetroit, MISan Diego, CA
Salary
$132,500–$302,400 / yr
Employment
Full-time
Posted
29 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $185k
This role $217k
$112k $323k
below market most similar roles pay here above market

This role pays more than 67% of similar roles. Most pay $144,350–$226,350 — the blue band above. At the midpoint, this role pays about $217k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 174 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 128 roles with salary data.

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At a glance

TL;DR · Client Service Delivery Senior Manager, Infrastructure

The Client Service Delivery Senior Manager – Infrastructure serves as a senior leader responsible for the end-to-end delivery of infrastructure managed services across a portfolio of enterprise clients. You will manage full-stack infrastructure environments including hybrid cloud, on-premises data centers, networks, and end-user computing. Key responsibilities include owning the P&L for assigned accounts, leading executive business reviews, and ensuring contractual SLAs are met through ITIL-aligned service management. You will oversee multi-disciplinary teams to drive incident resolution and operational excellence. Required technical skills include experience with Azure, AWS, GCP, and observability platforms like Dynatrace, Datadog, and SolarWinds, alongside automation tools such as Ansible and Terraform. This role solves complex infrastructure challenges by providing 24x7 service continuity and driving continuous improvement for large-scale managed services.

What you'll do

  • Serve as the primary executive relationship owner for enterprise client accounts across the managed services portfolio.
  • Lead Executive Business Reviews and Quarterly Service Reviews to present performance data, risks, and improvement roadmaps.
  • Own end-to-end delivery for hybrid cloud, on-premises, network, and end-user computing services while ensuring contractual SLAs are met.
  • Oversee the ITIL-aligned service management lifecycle including Incident, Problem, Change, and Capacity Management.
  • Define and drive service improvement plans and automation initiatives to reduce manual effort and cost-to-serve.
  • Manage the P&L for assigned accounts, including revenue recognition, margin, and cost optimization.
  • Lead a multi-disciplinary global delivery team of engineers and analysts while managing third-party vendor relationships.

What we're looking for

  • Minimum 10+ years in IT infrastructure operations or managed services.
  • Minimum 5+ years in a client-facing service delivery leadership role.
  • Minimum 5+ years experience managing full-stack infrastructure environments including hybrid cloud, on-premises data center, network, and EUC.
  • Minimum 5+ years experience managing multi-million-dollar client accounts and P&L ownership within an MSP or outsourcing environment.
  • Minimum 2+ years experience leading geographically distributed and cross-functional teams in a 24x7 operational model.
  • Minimum 2+ years experience with infrastructure monitoring, observability platforms, and automation tooling.
  • Bachelor's degree, or equivalent (minimum 12 years work experience), or Associate’s Degree with minimum 6 years work experience.
  • Proficiency in Cloud technologies (AWS, Azure, GCP), ITIL v4 Foundation, or experience in the Resources Industry (preferred).

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