Service Engineer- CTJ- TS/SCI

Microsoft

Actively hiring Verified listing
Reston, VA Posted 31 days ago $119,800–$234,700 / year
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At a glance

AI generated

TL;DR

As a Service Engineer at Microsoft Special Clouds (MSC), you will join the M365 Air-Gapped Cloud team to ensure the reliability and security of Microsoft 365 services in highly regulated, air-gapped environments. Your daily tasks include providing advanced technical support during on-call rotations, leading incident response efforts, and collaborating with engineering teams to implement scalable solutions. You will develop automation scripts for monitoring system health, perform root cause analysis, and communicate service status to stakeholders. The role requires expertise in Azure or similar cloud technologies, experience with large-scale distributed systems, and a strong background in IT operations. Ideal candidates possess hands-on skills in complex IT environments, a focus on security compliance, and the ability to influence cross-functional teams towards operational excellence in regulated settings.

Skills

Azure Python Kubernetes Terraform CI/CD PostgreSQL Docker Prometheus Grafana Git JSON YAML

What you'll do

  • Provide advanced operational support and ensure high availability of M365 services in secure environments.
  • Lead incident response, conduct root cause analysis, and implement fixes to restore service stability.
  • Develop and maintain automation scripts based on telemetry data for monitoring system performance and reliability.
  • Implement scalable solutions across teams, own implementation plans, and ensure compliance with security standards.
  • Engage with engineering and security teams to deliver new features and maintain parity with public cloud offerings.

What we're looking for

  • Bachelor's degree in a relevant field and 2+ years of technical experience.
  • Hands-on experience supporting complex IT environments with reliability, security, and compliance focus.
  • Recent experience with Azure or equivalent hyperscale cloud technologies.
  • Ability to build consensus and influence across teams for common goals achievement.
  • Active Top-Secret clearance with CI or FSP (willingness to upgrade if required).
  • U.S. citizenship verification due to legal and customer requirements.

Market check

Salary context

This $119,800–$234,700 range sits above 64% of similar postings on FindRole.

Peer median band

$123,000–$198,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$129,525–$195,000

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 451 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 417 roles with salary data.

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