Service Delivery Lead

Accenture

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
SeattleMilwaukeeDallasColumbusKirklandCincinnatiNew YorkClevelandOklahoma CityAustinAlbanyChicagoSt. PeteHartfordPittsburghSt. LouisMiamiSacramentoRaleighMinneapolisMountain ViewScottsdaleSan FranciscoMorristownDenverBostonPhiladelphiaDes MoinesOverland ParkLos AngelesCharlotteWalnut CreekCarmelHoustonArlingtonAtlantaOrlandoRedmondBentonvilleBeavertonNashvilleDetroitSan Diego
Salary
$132,500–$302,400 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $181k
This role $217k
$112k most similar roles pay here $323k

This role pays more than 82% of similar roles. Most pay $156,000–$206,187 — the shaded band above. At the midpoint, this role pays about $217k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 220 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 172 roles with salary data.

Most-posted roles

View all roles at Accenture

At a glance

TL;DR · Service Delivery Lead

The Service Delivery Lead - CMT leads a team of product experts to manage projects and programs for large, complex accounts within a multi-geography delivery model. This role involves leading people management by driving accountability, managing customer relationships regarding technical support, and acting as a global escalation point for support engineers to remove roadblocks. Key responsibilities include ensuring team technical readiness, collaborating with engineering and product teams to fill documentation gaps, and communicating aggregated customer feedback to drive product and process improvements. The position requires core competencies in operational excellence, delivery management, account management, sales, or vendor management, specifically within the Communications, Media, and High-Tech industry. The role solves complex customer technical issues and establishes operational frameworks to enhance the overall customer experience.

What you'll do

  • Lead a team of product experts to solve complex customer technical issues.
  • Manage the customer relationship regarding technical support and act as a global escalation point.
  • Remove roadblocks for support engineers and prioritize technical issues at a global level.
  • Ensure the team possesses the necessary technical skills to provide a high-quality customer experience.
  • Collaborate with engineering and product teams to identify and fill documentation gaps for new technology.
  • Communicate aggregated customer feedback to drive product and process improvements.
  • Establish operational frameworks and standards to improve service delivery.
  • Identify opportunities to collaborate across different teams and organizations to enhance the customer experience.

What we're looking for

  • Minimum of 8 years of experience in operational excellence, delivery management, account management, sales, or vendor management.
  • Minimum of 5 years of experience supporting or working with CMT Industry and clients.
  • Bachelor's degree or equivalent (minimum 12 years of work experience).
  • Associate’s Degree with equivalent work experience.
  • Experience leading teams of product experts to solve complex technical issues and drive accountability.
  • Experience managing customer relationships for technical support and acting as a global escalation point.
  • Ability to communicate aggregated customer feedback and set operational frameworks for product and process improvements.
  • Ability to travel from 0 to 100% depending on business needs and client requirements.

More like this

Similar roles

MarTech Delivery Lead

Accenture

New York, NY +43 8 days ago $132,500–$302,400
MarTech Marketing Automation Customer Data Platforms (CDP) Adobe Campaign Salesforce Marketing Cloud Marketo Eloqua GenAI Conversational AI Agile Waterfall UAT AWS GCP Azure Databricks CRM
10+ yrs exp

Service Delivery Manager

General Dynamics

Arlington, VA 21 days ago $128,039–$173,229
ITIL Mainframe z/OS VMware Windows Solaris Red Hat Linux Unix Disaster Recovery Capacity Planning FedRAMP FISMA Systems Engineering Storage Networking Compute
10+ yrs exp Hybrid

Technology Delivery Lead

CIBC

Chicago, IL 16 days ago $125,000–$145,000
Microsoft Azure Agile Scrum Waterfall Kanban SDLC ServiceNow Jira Azure DevOps Confluence Planview MS Project Cloud Migration Workflow Automation Change Management FIS Core Banking

Manager, Technical Delivery

Intapp

Charlotte, NC 14 days ago
Boomi ETL Python SQL SQL Server MySQL PostgreSQL REST APIs Docker Kubernetes Azure Git CI/CD Data Warehousing SaaS CRM
7+ yrs exp

Manager, IT Service Delivery

Cardinal Health

Remote 54 days ago
ITIL ITSM ITAM ServiceNow ManageEngine AI Automation AIOps Cybersecurity HIPAA Lean Six Sigma End-User Computing Remote Hands Chatbots Predictive Analytics
8+ yrs exp Remote

Lead, IT Service Operations

S&P Global

New York, NY +2 76 days ago $125,000–$155,000
AWS Terraform CI/CD Python Bash PowerShell Linux Jira ServiceNow GitHub Springboot JBoss Oracle WebLogic IBM WebSphere IBM MQ Active MQ Splunk Datadog Cloud formation Azure DevOps GenAI
9+ yrs exp Hybrid