Senior Technical Support Engineer- Weekend Shift

Zip

Actively hiring
Remote (San Francisco, California, US) Posted 64 days ago $100,000–$125,000 / year
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At a glance

AI generated

TL;DR

As a Senior Technical Support Engineer on the Customer team at Zip, you will serve as the highest internal technical escalation point, resolving complex issues and providing expert-level troubleshooting to support teams and customers. Your day-to-day involves triaging bugs, conducting deep-dive investigations, and collaborating with Engineering to master Zip’s architecture, including workflow nodes and API layers. You will also build scalable pathways for issue resolution, enhance documentation, and optimize tooling to improve operational efficiency. With a focus on enterprise-scale customers like Coinbase and Snowflake, you’ll advocate for customer needs in product development and support sales functions as a subject-matter expert. The role requires advanced debugging skills with REST APIs, GraphQL, OAuth flows, and iPaaS tools, along with experience in custom integration development across ERP systems. You must be proficient in SQL, JSON, XML, and various programming languages such as Ruby or Python, while also demonstrating strong communication and problem-solving abilities.

Skills

REST GraphQL OAuth SSO Okta Azure AD webhooks iPaaS NetSuite Oracle SAP SCIM SQL PostgreSQL JSON XML CSV bash Ruby Python JavaScript DataDog

What you'll do

  • Serve as the final technical escalation point for customer support issues.
  • Triage and validate bugs, perform deep-dive investigations, and route to Engineering.
  • Partner with Engineering to master Zip’s architecture and integrations.
  • Identify and maintain scalable pathways from Customer to Product and Engineering.
  • Develop clear standards for debugging, ticket handoffs, and prioritization signals.

What we're looking for

  • 5-10 years of experience in technical customer support with at least 2 years as an escalation point or senior technical leader.
  • Proven track record of partnering directly with engineering teams to bridge customer needs and R&D efforts.
  • Demonstrated success in supporting enterprise-scale customers across various industries.
  • Strong debugging skills with REST APIs, GraphQL, OAuth flows, SSO, and integration payloads.
  • Advanced knowledge of iPaaS tools, custom integration development, and ERP systems like NetSuite or Oracle.
  • Exceptional written and verbal communication to simplify complex technical concepts for non-technical stakeholders.

Market check

Salary context

This $100,000–$125,000 range sits above 1% of similar postings on FindRole.

Peer median band

$117,000–$199,400

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,500–$178,318

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Zip

Zip Co is a global buy-now, pay-later company offering flexible installment payment solutions to consumers and merchants, enabling interest-free purchases across retail, travel, and healthcare. Industry: Financial Technology & Consumer Lending

Zip currently has 13 open roles on FindRole.

Listed pay typically runs $125,000–$175,000 across 12 roles with salary data.

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