Senior Technical Support Engineer- Weekend Shift

Zip

Actively hiring
Remote (San Francisco, California, US) Posted 63 days ago $100,000–$125,000 / year
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At a glance

AI generated

TL;DR

As a Senior Technical Support Engineer on the Customer team at Zip, you will serve as the highest internal technical escalation point, resolving complex issues and providing expert-level troubleshooting to support teams and customers. Your day-to-day involves triaging bugs, performing deep-dive investigations, and partnering with Engineering to master Zip’s architecture, including workflow nodes and API layers. You will also build scalable pathways for issue resolution and improve operational processes by closing knowledge gaps and optimizing tooling. With a focus on enterprise-scale customers like Coinbase and Snowflake, you’ll advocate for customer needs in Product discussions and support Sales and Onboarding teams as a subject-matter expert. The role requires advanced debugging skills with REST APIs, GraphQL, OAuth flows, and iPaaS tools, along with experience in ERP systems and strong communication abilities to simplify complex technical concepts.

Skills

REST GraphQL OAuth SSO Okta Azure AD webhooks iPaaS NetSuite Oracle SAP SCIM SQL PostgreSQL JSON XML CSV bash Python Ruby JavaScript DataDog

What you'll do

  • Serve as the final technical escalation point for customer support issues.
  • Triage and validate bugs, perform deep-dive investigations, and route to Engineering.
  • Partner with Engineering to master Zip’s architecture and integrations.
  • Identify and build scalable pathways from Customer to Product and Engineering.
  • Develop clear standards for debugging, ticket handoffs, and prioritization signals.

What we're looking for

  • 5-10 years of experience in technical customer support roles with at least 2 years as an escalation point or senior leader.
  • Proven track record of partnering directly with engineering teams to resolve complex issues.
  • Demonstrated success in supporting enterprise-scale customers across various industries.
  • Strong debugging skills with REST APIs, GraphQL, OAuth flows, SSO, and webhooks.
  • Experience with iPaaS tools, custom integration development, and ERP systems like NetSuite or Oracle.
  • Fluent in interpreting JSON, XML, CSV, and Excel-based datasets; competency with bash/shell and common debugging utilities.
  • Exceptional written and verbal communication skills to simplify complex technical concepts for non-technical stakeholders.

Market check

Salary context

This $100,000–$125,000 range sits above 1% of similar postings on FindRole.

Peer median band

$117,000–$198,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,109–$175,500

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Zip

Zip Co is a global buy-now, pay-later company offering flexible installment payment solutions to consumers and merchants, enabling interest-free purchases across retail, travel, and healthcare. Industry: Financial Technology & Consumer Lending

Zip currently has 13 open roles on FindRole.

Listed pay typically runs $125,000–$175,000 across 12 roles with salary data.

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