As a Senior Technical Support Engineer on the Customer team at Zip, you will serve as the highest internal technical escalation point, resolving complex issues and providing expert-level troubleshooting to support teams and marquee customers like Coinbase and Snowflake. Your day-to-day involves triaging bugs, performing deep-dive investigations, and partnering with engineering to master Zip’s architecture, including workflow nodes and API layers. You will also enhance operational excellence by building scalable escalation pathways and improving internal triage processes, while advocating for customer needs in product development discussions. The role requires advanced debugging skills with REST APIs, GraphQL, OAuth flows, and SSO integrations, as well as experience with iPaaS tools and ERP systems like NetSuite and Oracle. You must have a strong background in technical support or a related field, with proven success in high-pressure scenarios and enterprise-scale customer support across multiple industries.
Skills
REST
GraphQL
OAuth
SSO
Okta
Azure AD
webhooks
iPaaS
NetSuite
Oracle
SAP
SCIM
SQL
PostgreSQL
JSON
XML
CSV
bash
Python
Ruby
JavaScript
DataDog
What you'll do
Serve as the final technical escalation point for customer support issues.
Triage and validate bugs, perform deep-dive investigations to determine ownership.
Partner with Engineering to master Zip’s architecture and integrations.
Identify and maintain scalable pathways from Customer to Product and Engineering.
Strengthen internal triage processes by improving documentation and tooling.
What we're looking for
5-6 years of experience in technical customer support with at least 2 years as an escalation point or senior leader.
Proven track record of partnering directly with engineering teams to bridge customer needs and R&D efforts.
Demonstrated success supporting enterprise-scale customers across various industries.
Strong ability to own complex problems end-to-end, especially under high-pressure scenarios.
Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO, and integration payloads.
Experience with iPaaS tools, custom integration development, and ERP systems like NetSuite or Oracle.
Fluent in interpreting JSON, XML, CSV datasets and reading exception stack traces.
Market check
Salary context
This
$110,000–$125,000
range sits above
5%
of similar postings on FindRole.
Peer median band
$117,000–$199,400
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$137,800–$177,250
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Zip
Zip Co is a global buy-now, pay-later company offering flexible installment payment solutions to consumers and merchants, enabling interest-free purchases across retail, travel, and healthcare. Industry: Financial Technology & Consumer Lending
Zip currently has
13 open roles
on FindRole.
Listed pay typically runs
$125,000–$175,000
across 12 roles with salary data.