below marketmost similar roles pay hereabove market
This role pays more than
68%
of similar roles. Most pay
$135,000–$190,750
— the blue band above.
At the midpoint, this role pays about
$177k
versus about
$163k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
694 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 651 roles with salary data.
The Senior Service Engineer joins the service engineering team to identify friction across service lifecycle stages, including service introduction, planned changes, deprecations, and retirements. This role involves designing and implementing scalable workflows, tooling, and automation to make lifecycle requirements consistent and measurable. You will use customer feedback, operational data, and support signals to prioritize improvements and build mechanisms that reveal customer impact. Key responsibilities include participating in an on-call rotation to respond to complex Azure service lifecycle events, creating telemetry, health indicators, and dashboards, and automating repetitive analysis. Required skills include experience with large-scale cloud or distributed systems, incident management, root-cause analysis, and scripting. You will use APIs, data analysis, and AI-assisted engineering techniques to improve lifecycle execution and ensure operational excellence.
Design and implement scalable workflows, tooling, and automation to standardize service lifecycle requirements.
Use operational data and customer feedback to prioritize improvements and define measurable outcomes.
Improve the clarity and actionability of customer-facing communications regarding service changes and impacts.
Participate in an on-call rotation to respond to and mitigate complex service lifecycle events.
Create and improve telemetry, health indicators, and dashboards to expose risks and reduce noise.
Automate repetitive analysis, validation, and reporting while maintaining human review for critical decisions.
Conduct root-cause and trend analysis to prevent recurrence and influence engineering standards.
Create and maintain troubleshooting guides, lifecycle playbooks, and reusable engineering patterns.
What we're looking for
Bachelor's Degree in a relevant engineering or science field and 3+ years of technical experience in software, network, service, systems, or industrial controls.
Master's Degree in a relevant engineering or science field and 6+ years of technical experience in software, network, service, systems, or industrial controls.
Bachelor's Degree in a relevant engineering or science field and 8+ years of technical experience in software, network, service, systems, or industrial controls.
3+ years of technical experience working with large-scale cloud or distributed systems.
Experience supporting production services through an on-call rotation and responding to customer-impacting incidents.
Experience improving service lifecycle, service health, change, deprecation, retirement, or operational-readiness processes.
Experience with incident management, root-cause analysis, post-incident reviews, telemetry, monitoring, and reliability improvement.
Experience designing or building automation, data-driven workflows, dashboards, or AI-assisted operational tools.