Consultant, Site Reliability Engineer

What you'll do

• Define and monitor Service Level Objectives (SLOs) to improve application health, availability, and performance.
• Lead 24x7 on-call support and manage Major Incident (P0) responses, including triage and root cause analysis.
• Develop software and tools to automate toil, improve observability, and enhance system reliability.
• Partner with engineering teams to "design reliability in" to new and existing systems and architectures.
• Implement secure software and systems engineering practices throughout the entire delivery lifecycle.
• Manage interactions between internal systems and Software as a Service (SaaS) providers through engineering and relationship management.
• Create dashboards, metrics, and actionable telemetry to detect issues early and accelerate resolution.

What we're looking for

• Undergraduate studies in computer science, management information systems, or a related field (preferred).
• Technology certifications in AWS, Azure, scripting, development languages, delivery methods, or security (preferred).
• Six or more years of technology experience with system management and complex system design.
• At least five years of experience building and operating complex distributed systems.
• Proven experience with CI/CD, infrastructure as code, and other modern IT practices.
• Experience modifying code and configurations to improve availability, latency, and performance using a systematic problem-solving approach.
• Strong communication, negotiation, and information security acumen.
• Knowledge of the Accelerated Solutions Deliver framework and vendor management skills (preferred).