below marketmost similar roles pay hereabove market
This role pays less than
95%
of similar roles. Most pay
$173,285–$211,425
— the blue band above.
At the midpoint, this role pays about
$138k
versus about
$192k
for comparable roles.
Based on 240 similar postings.
Employer
About Amazon Inc
Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing
Amazon Inc currently has
643 open roles
on FindRole.
Listed pay typically runs
$143,700–$194,400
across 636 roles with salary data.
Senior Program Manager, Emergency Services, Leo Global Customer Operations joins the Leo Global Customer Operations team to lead the emergency services program. This senior role involves driving standardization, strategy, and execution for telecommunications and call center operations across international markets. You will build and run the day-to-day program, manage BPO partner relationships, and oversee launch readiness for contact center operations in diverse regulatory environments. Key responsibilities include owning the program roadmap, developing launch playbooks, and ensuring compliance with protocols like eCall, NG911, and E112. You will utilize program management methodologies, data metrics, and domain expertise in public safety and emergency response to deliver scalable solutions. The role focuses on providing critical emergency connectivity for customers using the Amazon Leo low Earth orbit satellite network.
What does a Program Manager earn?
Median $173592 from 118 postings across 23 companies.
Own the program strategy, roadmap, and end-to-end execution for call center and telecom operations.
Manage BPO partner relationships including selection, onboarding, performance management, and service level governance.
Deliver scalable solutions that support multiple countries, languages, and diverse regulatory environments.
Develop and execute launch playbooks for new market expansions including training and workforce planning.
Establish and monitor key operational metrics, escalation frameworks, and continuous improvement mechanisms.
Ensure compliance with emergency services standards and protocols like eCall, NG911, and E112.
Apply program management methodologies to develop large-scale project plans and milestones for predictable outcomes.
What we're looking for
Must be a U.S. citizen, national, permanent resident, refugee, or granted asylum.
7+ years of program or project management experience.
5+ years of experience in Public Safety, Emergency Response, or related emergency services domain.
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Experience using data and metrics to determine and drive improvements.
Master's degree or MBA in business, operations, HR, adult education, organizational development, instructional design, or a related field (preferred).
5+ years of experience in high-volume, high-intensity environments such as a security operations center, call center, or crisis management (preferred).