Senior Partner Technical Support Engineer, Financial Data Connectivity

Intuit

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Mountain View, CA
Salary
$147,500–$199,500 / yr
Posted
26 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $176k
This role $174k
$115k $225k
below market most similar roles pay here above market

This role pays more than 57% of similar roles. Most pay $137,375–$214,000 — the blue band above. At the midpoint, this role pays about $174k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 255 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 236 roles with salary data.

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At a glance

TL;DR · Senior Partner Technical Support Engineer, Financial Data Connectivity

The Senior Partner Technical Support Engineer - Financial Data Connectivity joins the Data, Growth and Experiences team to ensure successful bank feed connections to Intuit products. This role serves as the primary interface for financial institutions, diagnosing platform level connection defects, monitoring production incidents, and providing technical training to partners. The engineer will lead a team to meet contracted support commitments, manage incident response, and optimize support operations through automation. Key technical requirements include fluency in RESTful APIs, OAuth, OIDC, and data standards like FDX, OFX, JSON, and XML. Candidates must utilize SQL, Splunk, and Grafana to build monitoring dashboards and tune alerts. The role solves complex data connectivity problems by maintaining the uptime and stability of provider APIs while managing alternate methods like SFTP and screen scraping.

What you'll do

  • Diagnose and resolve complex technical issues related to bank feed connections and API integrations.
  • Oversee incident management, request management, and event monitoring processes to minimize service disruptions.
  • Ensure the round-the-clock uptime and stability of data provider APIs.
  • Identify and implement process and technical automations to enhance support efficiency.
  • Provide technical support and training to financial institution partners to optimize customer experiences.
  • Manage and fulfill contracted support commitments for data partners.
  • Build and maintain professional relationships with bank executives through proactive communication.
  • Analyze platform-level connection defects using RESTful APIs, FDX, and OFX standards.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • ITIL certification (preferred).
  • 5+ years of experience in partner-facing customer and technical support.
  • Fluency in RESTful APIs and relevant authentication protocols such as OAuth and OIDC.
  • Familiarity with data standards in JSON and/or XML, including FDX, MISMO, and OFX.
  • Strong understanding of query languages and monitoring tools like Splunk, Grafana, and SQL.
  • Proven experience in building monitoring dashboards and tuning alerts.
  • Strong AI automation skills to build automation into repeatable tasks.

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