Senior Software Quality Analyst

Intuit

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Mountain View, CA
Salary
$147,500–$199,500 / yr
Posted
1 day ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $162k
This role $174k
$109k most similar roles pay here $216k

This role pays more than 53% of similar roles. Most pay $142,400–$181,359 — the shaded band above. At the midpoint, this role pays about $174k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 199 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 180 roles with salary data.

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At a glance

TL;DR · Senior Software Quality Analyst

As a Senior Software Quality Analyst on the Data, Growth and Experiences team, you will serve as a lead within Partner Technical Support to ensure successful bank feed connections to Intuit products. You will be responsible for diagnosing platform level connection defects, managing production incidents, and fulfilling support commitments for contracted data partners. Your daily work involves collaborating with product and customer success teams while building relationships with financial institution executives. To succeed, you must possess technical expertise in RESTful APIs, OAuth, OIDC, and data standards like FDX, OFX, JSON, and XML. You will utilize SQL, Splunk, and Grafana to build monitoring dashboards and tune alerts. Additionally, you will leverage AI automation skills to streamline repeatable tasks while managing connectivity via SFTP or screen scraping to ensure stable API uptime for partners.

What you'll do

  • Diagnose and resolve technical issues related to bank feed connections and API integrations.
  • Serve as the primary point of contact for financial institutions to resolve partner escalations.
  • Manage incident management, request management, and event monitoring processes to ensure system stability.
  • Maintain deep technical expertise in FDX, OFX, and RESTful APIs to solve complex connectivity problems.
  • Ensure the 24/7 uptime and health of data provider APIs.
  • Identify and implement process and technical automations to improve support efficiency.
  • Build and maintain relationships with bank executives through proactive communication.
  • Lead a team to meet and exceed contracted support commitments for data partners.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • ITIL certification (preferred).
  • 5+ years of experience in partner-facing customer and technical support.
  • Fluency in RESTful APIs and relevant authentication protocols such as OAuth and OIDC.
  • Familiarity with data standards including JSON, XML, FDX, MISMO, and OFX.
  • Proficiency in query languages and monitoring tools like Splunk, Grafana, and SQL.
  • Experience building monitoring dashboards, tuning alerts, and implementing AI automation for repeatable tasks.
  • Strong communication skills to convey technical information to both technical and non-technical audiences.

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