Senior Media Delivery Operations Specialist

What you'll do

• Provide Tier 2 operational support for metadata, artwork, and platform services across Disney+, Hulu, and ESPN+.
• Investigate and troubleshoot complex system issues affecting content discovery, availability, and presentation.
• Analyze trends and recurring failures to perform root-cause analysis and recommend corrective actions.
• Manage incident documentation and communicate technical status and impact clearly to various stakeholders.
• Escalate complex technical issues to engineering teams with detailed context and operational findings.
• Maintain and update accurate runbooks, troubleshooting guides, and internal operational documentation.
• Propose scalable solutions to improve digital supply chain workflows and content toolsets.
• Participate in a rotating on-call schedule to resolve critical platform issues during off-hours.

What we're looking for

• Minimum of 5 years related work experience.
• Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or a similar field.
• Demonstrated experience supporting digital media platforms, metadata systems, or content operations in a production environment.
• Strong working knowledge of metadata and artwork workflows for VOD and live content.
• Experience troubleshooting complex operational issues across platform services and content systems.
• Familiarity with JSON and XML structures and formatting.
• Experience interacting with APIs or API documentation (e.g., Swagger).
• Familiarity with VOD packaging and delivery standards such as MDDF and ADI (preferred); experience querying data using SQL (preferred).