Senior Media Delivery Operations Specialist

The Walt Disney Company

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Santa Monica, CA
Salary
$80,700–$108,100 / yr
Employment
Full-time
Posted
76 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $177k
This role $94k
$65k $225k
below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $145,001–$209,363 — the blue band above. At the midpoint, this role pays about $94k versus about $177k for comparable roles.

Based on 240 similar postings.

Employer

About The Walt Disney Company

The Walt Disney Company is a diversified global entertainment and media enterprise operating in segments including Disney Parks, Experiences and Products; Entertainment (ABC, Hulu, Disney+); and ESPN. Industry: Entertainment & Media

The Walt Disney Company currently has 90 open roles on FindRole.

Listed pay typically runs $150,900–$202,400 across 90 roles with salary data.

Most-posted roles

View all roles at The Walt Disney Company

At a glance

TL;DR · Senior Media Delivery Operations Specialist

The Senior Media Delivery Operations Specialist joins the Platform Operations team within Disney Entertainment and ESPN Product and Technology. This senior role provides Tier 2 operational support for direct-to-consumer platforms including Disney+, Hulu, and ESPN+. You will independently own complex workflows, identifying and resolving issues related to metadata, artwork, and platform services that impact content discovery and user experience. Daily tasks include triaging systemic failures, performing root-cause analysis, and maintaining runbook accuracy. You will utilize skills in JSON and XML structures, API documentation, and SQL to troubleshoot content systems. The role requires managing digital supply chain initiatives and ensuring platform stability for VOD and live content. You will partner with engineering teams to resolve technical challenges while participating in a rotating on-call schedule to maintain operational health.

What you'll do

  • Provide Tier 2 operational support for metadata, artwork, and platform services across Disney+, Hulu, and ESPN+.
  • Independently investigate and troubleshoot complex system issues affecting content availability and user experience.
  • Analyze trends and recurring failures to identify root causes and recommend corrective actions.
  • Create and maintain accurate operational documentation, runbooks, and troubleshooting guides.
  • Escalate technical issues to engineering teams with detailed context and operational findings.
  • Manage and communicate the status of incidents and remediation efforts to various stakeholders.
  • Participate in a rotating on-call schedule to resolve platform issues during off-hours.
  • Propose scalable solutions to improve digital supply chain workflows and content toolsets.

What we're looking for

  • Minimum of 5 years related work experience.
  • Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar.
  • Demonstrated experience supporting digital media platforms, metadata systems, or content operations in a production environment.
  • Strong working knowledge of metadata and artwork workflows for VOD and live content.
  • Experience troubleshooting complex operational issues across platform services and content systems.
  • Familiarity with JSON and XML structures and formatting.
  • Experience interacting with APIs or API documentation (e.g., Swagger).
  • Familiarity with VOD packaging and delivery standards such as MDDF and ADI (preferred).
  • Experience querying or analyzing data using SQL (preferred).
  • Background in media operations, platform operations, or reliability-focused teams (preferred).

More like this

Similar roles

Senior Manager, Technical Delivery

Intapp

Charlotte, NC +1 33 days ago
SaaS AWS Azure Google Cloud Dell Boomi Software Architecture Data Migration Integrations Technical Delivery Project Management
10+ yrs exp Hybrid

Senior Tech Operations Specialist

General Dynamics

Annapolis Junction, MD 6 days ago $90,396–$98,000
TCP-IP OSI Model Network Routing Subnetting DHCP TFTP FTP SMTP Telnet ARP DNS OSPF GRE Tunnels RIP TCP UDP Switches Routers Firewalls Cyber Security Cloud Native Artificial Intelligence Blockchain AR/VR SharePoint Teams CompTIA A+ CompTIA Network Cisco CCNA
2+ yrs exp

Senior Manager, Network Operations

F5 Inc

Reston, VA 22 days ago $172,500–$258,700
BGP OSPF Python Ansible AWX GitOps CI/CD AWS Azure GCP JunOS F5 BigIP Fortinet Arbor Corero Opengear FedRAMP DDoS Mitigation NIST 800-53 Network Automation Incident Management Change Management
10+ yrs exp Hybrid

Senior Manager, IT Delivery

Toast, Inc.

Remote 162 days ago $137,000–$219,000
ServiceNow SailPoint Okta AWS Google Workspace Atlassian Jira Confluence MDM Snowflake Power BI HEX ITSM Identity Governance System Architecture
7+ yrs exp Remote

Critical Incident Communications, Senior Specialist

Salesforce

Remote (Atlanta, GA) +2 19 days ago $94,000–$142,300
Salesforce AWS GCP Incident Management Cloud Infrastructure Database Architecture CRM Technical Writing Crisis Communications Project Management Change Management AI
4+ yrs exp Remote

Senior Delivery Manager

Unum Group

Chattanooga, TN +3 8 days ago
AI Machine Learning GenAI Agentic AI MLOps ML Pipeline RAG LLM Cloud AI data-platform Agile Lean Model Evaluation AI Governance Production Readiness
5+ yrs exp