Senior Manager, Network Operations

What you'll do

• Lead and develop a globally distributed team of network engineers, including hiring, coaching, and performance management.
• Manage day-to-day network operations for global backbone, data center, and cloud connectivity across commercial and FedRAMP environments.
• Serve as the incident captain for major network incidents, coordinating response efforts and leading blameless post-incident reviews.
• Lead the Change Advisory Board to oversee risk-based production changes, testing, and audit-compliant documentation.
• Establish an automation-first technical direction using Python, Ansible, and CI/CD pipelines to replace manual configuration tasks.
• Implement AI-assisted network operations for anomaly detection, event correlation, and incident investigation.
• Maintain accurate runbooks, network diagrams, and troubleshooting guides while ensuring compliance with FedRAMP security controls.
• Partner with cross-functional teams to define operating responsibilities, manage dependencies, and coordinate service delivery.

What we're looking for

• Must be a U.S. citizen located on U.S. soil.
• Must successfully pass the required federal background screening for FedRAMP environments.
• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field, or equivalent practical experience.
• 10+ years of experience in network operations or network engineering roles across large-scale, multi-region production environments.
• 5+ years of experience leading distributed teams of senior network or infrastructure engineers.
• Proven experience leading major incidents, incident and problem management, and a CAB or comparable cross-functional change-management function.
• Experience engineering, operating, or supporting FedRAMP Moderate and/or High environments (preferred).
• Relevant professional certifications such as JNCIE, CCIE, CISSP, or ITIL (preferred).