Senior Tech Operations Specialist

What you'll do

• Test, debug, maintain, and deploy technical products using state-of-the-art technologies.
• Answer customer phone calls to provide technical solutions and resolve issues.
• Document customer issues and service requests in the incident ticketing system.
• Research technical issues using knowledge bases, SharePoint, and Teams libraries.
• Teach and instruct users on configuration, maintenance, and troubleshooting for Cyber Security products.
• Analyze and resolve network issues involving switches, routers, firewalls, and TCP-IP protocols.
• Provide step-by-step instructions and solutions to Federal employees, contractors, and U.S. Armed Forces members.

What we're looking for

• U.S. citizenship is required.
• Department of Defense Secret security clearance is required at time of hire.
• Bachelor's degree in a related field with 2 years of relevant experience, or a Master's degree is required.
• Extensive knowledge of communications systems and network operations is required.
• Proficiency in TCP/IP, OSI Model, routing, subnetting, and various network protocols is required.
• Experience with network infrastructure including switches, routers, and firewalls is required.
• CompTIA A+ certification is required within the first three months of employment.
• CompTIA Network+ or Security+ certification (preferred); Cisco CCNA or other networking certifications (preferred).