Senior Manager, Technical Account Management | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Posted
15 days ago
Nearby
99+ roles within 25 mi

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Similar $203k
$156k most similar roles pay here $247k

This listing doesn't post a salary. Most similar roles pay $177,250–$228,000.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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TL;DR · Senior Manager, Technical Account Management | Datadog Careers

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As a Senior Manager of Technical Account Management (TAM) for the EMEA region at Datadog, you will lead and grow an existing team of TAMs, providing technical expertise to support and guide large customers through the adoption of Datadog’s comprehensive suite of products. Your day-to-day responsibilities include managing and enabling your team with both soft skills and technical knowledge, collaborating on global TPS initiatives, and partnering with Sales and Customer Success teams to articulate the value proposition of Datadog’s services. You will also build relationships across Product Management, Support, and Enablement to ensure seamless transitions between pre- and post-sales activities. This role requires experience in managing or mentoring Professional Services, Sales Engineering, or Support teams, along with a strong understanding of cloud technologies such as AWS, Azure, or GCP, and the ability to communicate technical advantages effectively.

Skills

AWS Azure GCP Datadog CI/CD DevOps Cloud Technologies Monitoring Solutions Infrastructure Terraform Kubernetes Docker PostgreSQL Mentorship Performance Reviews OKRs Sales Engineering Customer Success Product Management Enablement

What you'll do

  • Manage and grow a team of TAMs to ensure customer success and growth.
  • Enable team members with technical skills and soft skills to support customers effectively.
  • Mentor new hires during onboarding to enhance their capabilities and integration.
  • Partner with regional teams to improve and customize the TPS program globally.
  • Articulate the Datadog Technical Post Sales value proposition to key accounts.
  • Deliver semi-annual performance reviews and development plans for team members.

What we're looking for

  • 5+ years of experience managing or mentoring Professional Services, Sales Engineering, or Support teams.
  • Proven ability to grow and develop a team in technical post-sales roles.
  • Strong written and oral communication skills for articulating business benefits and technical advantages.
  • Knowledge of current infrastructure, Cloud technologies (AWS, Azure, GCP), monitoring solutions, and trends.
  • Experience as a TAM or equivalent client-facing role supporting mid-market and Enterprise customers.
  • Ability to travel up to 50% of the time via various modes of transportation.

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